Public Lobby Closed for Construction
BrightRidge is temporarily closing our public lobby due to construction. We will reopen the lobby on Monday, October 5. We are available for you via phone, website chat, social media, and SmartHub app. You can reach a Customer Service Representative by calling (423) 952-5000 or by using our online chat during business hours: Monday-Friday, 8am-5pm. Our drive-thru will also remain open during this time.
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BrightRidge temporarily closes public lobby due to construction
JOHNSON CITY – BrightRidge is temporarily closing its public lobby for four weeks beginning August 17 to allow for completion of a façade project designed to improve building access and safety.
Customers needing assistance can still access BrightRidge Customer Service by phone, website chat, social media and SmartHub mobile access. In addition, two drive-through lanes at 2600 Boones Creek Road will remain open for all payment needs.
Customer support can be reached by phoning BrightRidge at 423-952-5000. Customer service will be available by phone from 8 a.m. to 5 p.m. weekdays.
Persons needing to establish a new electric or broadband service should begin on the website. Navigate to BrightRidge.com, click “My Service” at the top of the page, and select your service need to begin the process.
During regular business hours, customers may also use internet-based communications available online at BrightRidge.com. BrightRidge.com features a “Live Chat” function which can initiate a conversation with Customer Service simply by clicking the “Live Chat” banner to begin an online conversation with a customer service representative.
Customers also may conduct business with BrightRidge 24 hours a day, 7 days a week via the SmartHub app available for mobile devices and desktop web browsers. From the app, you can make payments, contact customer service, report power interruptions, check energy usage, and much more.
If you need assistance in establishing an account or for any other business needs, please phone Customer Service at 423-952-5000 from 8 a.m. to 5 p.m.