Ways to Pay


Online via SmartHub 

SmartHub provides convenient account access and two-way communication via your mobile device or computer. Manage payments, notify customer service of account changes and service issues, check your usage, and receive special messaging from BrightRidge all at the touch of a button.

Register for Smarthub

By Phone

To maintain our high quality of service for all customers, APS allows you to conduct business via the automated system. Simply, APS allows us to respond to a greater number of calls, which provides quicker, more efficient service for all. The result is that we can respond better to your call, and you minimize time spent on hold.

You may conduct any of the following via the Automated Phone System:

  • Pay by credit card
  • Pay via e-check
  • Set up/edit autopay
  • Report a power outage 
  • Check account balances

By Mail

If paying by mail, please return sealed payments to:

P.O. Box 2058
Johnson City, TN  37605-2058

In person

BrightRidge has one service location at 2600 Boones Creek Road, Johnson City, TN.  You may visit our office during regular business hours, Monday – Friday, 8am to 5pm for general business or to make payment either by walk-in or drive-thru.