Stop Commercial Service


To stop your electric service, please follow the steps listed below. Service requests received after 3pm will be processed the next business day. If you have any questions, please contact a Customer Service Representative at (423) 952-5000 or by emailing

  1. Complete this form to stop electric service to an existing meter.
  2. Attach an image of valid driver’s license or state issued ID. 
  3. Submit the form by signing electronically and selecting the submit button.
  4. Once you complete the form, a copy will be emailed to you for your records.

* Required Field