Transfer Residential Service


To transfer your electric service, please follow the steps listed below. Service requests received after 3pm will be processed the next business day. If you have any questions, please contact a Customer Service Representative at (423) 952-5000.

Please note we are unable to process service requests dated more than 30 days from the date of application. 

  1. Please read the Transfer Service Agreements.
  2. Complete this form to transfer electric service.
  3. Upload an image of your valid driver’s license or state issued ID. For renters: Please upload a Proof of Occupancy/Lease Agreement document. For property owners: Please upload Proof of Ownership document (closing disclosure, deed, purchase agreement, promissory note, proof of homeowners insurance, pre-approval document, or bill or sale). 
  4. Submit the form by signing electronically and selecting the submit button.
  5. Once you complete the form, a copy will be emailed to you for your records.

Transfer Service Agreements

All prospective customers desiring electricity service from BrightRidge shall enter into an application or contract for service, post a deposit, and secure  administrative fee payments.  Applications may be made in person or online.  BrightRidge shall make a credit investigation for the purpose of identity theft or fraud prevention and credit worthiness for deposit consideration.

The Brightside Rules & Regulations are applicable to all customers. 

BrightRidge Rules & Regulations

Invoices are due when issued. Invoices should be paid when received.  You may return payments in the enclosed envelope, pay in person at BrightRidge office, via the automated phone system (423) 952-5000, SmartHub (, or visit Ways to Pay for a list of other locations that accept BrightRidge payments. Please note recent payments may not have been deducted from the invoice.

  • Good payment history. A good payment history may be established by paying monthly energy invoices by the net due date.
  • Past due invoices. The net amount is due within 15 days from the billing date. After 15 days, a service charge of 5% will be added to the net amount due. Failure to receive an invoice does not release customers from their obligation to pay. Customers who are unable to pay, may call Customer Service at (423) 952-5014 or come to the BrightRidge office to discuss a possible payment agreement.
  • Customers failing to pay invoices on time will be sent a disconnect notice. Disconnect notices indicate the due date and past due amount. Upon expiration of the notice, service may be disconnected. Receiving the next monthly invoice does not replace or void the disconnect notice.
  • Payment of the past due invoice is required before service is restored. A service reconnect charge will apply and a deposit or additional deposit may also be required.
  • Returned checks. A $30.00 fee will be charged for all returned checks.

The American National Standards Institute (ANSI) requires a minimum of 10 feet of clearance surrounding overhead power distribution lines and up to 50 feet of clearance surrounding overhead power transmission lines. This safety zone is intended to prevent power line and tree conflicts which are costly, dangerous and cause service interruptions.

Trees must be planted a safe distance from power lines.

Large tree varieties require the greatest distance from power lines. Recommended distances are as follows:

  • Distribution lines: 25′ minimum
  • Transmission lines: 50′ minimum

No trees shall be planted directly underneath electric power lines. Any trees planted directly underneath power lines are subject to removal without compensation to the owner.

By completing the BrightRidge Application for Service Agreement, customers agree to adhere to the terms of this agreement.