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Have a question or comment?

Use this form to ask a question or type a comment.  Questions and comments received via this form are reviewed during regular business hours Monday - Friday, 8am to 5pm. 

BrightRidge Service and Support Teams are available 24/7, 365 days a year.
Electric power outages:  contact via SmartHub or by calling (423) 952-5000.
Broadband Tech Support: Wi-Fi Self Help is now available online by visiting If you still need assistance, please contact tech support by calling (423) 952-5000. 

Need to start or stop service?  Click HERE to submit online or call (423) 952-5000.  *For security purposes, we cannot process start/stop service requests via the Contact Us form.