BrightRidge temporarily closes public lobby due to construction


JOHNSON CITY – BrightRidge is temporarily closing its public lobby for four weeks beginning August 17 to allow for completion of a façade project designed to improve building access and safety.

Customers needing assistance can still access BrightRidge Customer Service by phone, website chat, social media and SmartHub mobile access. In addition, two drive-through lanes at 2600 Boones Creek Road will remain open for all payment needs.

Customer support can be reached by phoning BrightRidge at 423-952-5000. Customer service will be available by phone from 8 a.m. to 5 p.m. weekdays.

Persons needing to establish a new electric or broadband service should begin on the website. Navigate to, click “My Service” at the top of the page, and select your service need to begin the process.

During regular business hours, customers may also use internet-based communications available online at features a “Live Chat” function which can initiate a conversation with Customer Service simply by clicking the “Live Chat” banner to begin an online conversation with a customer service representative.

Customers also may conduct business with BrightRidge 24 hours a day, 7 days a week via the SmartHub app available for mobile devices and desktop web browsers. From the app, you can make payments, contact customer service, report power interruptions, check energy usage, and much more.

If you need assistance in establishing an account or for any other business needs, please phone Customer Service at 423-952-5000 from 8 a.m. to 5 p.m.

About BrightRidge

BrightRidge is a publicly owned electric utility serving 83,671 customers in Washington, Sullivan, Carter and Greene counties. It is the 10th largest local power company in the Tennessee Valley Authority service area. BrightRidge Broadband, a division of BrightRidge, offers nation-leading 10GB symmetrical fiber-to-the-premise services to more than 30,000 locations in its service area.