Walk-In Service Temporarily Suspended
March 23, 2020 Update: Effective today, BrightRidge has temporarily closed its walk-in customer service lobby. Rest assured we will continue to serve you from behind closed doors! BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.
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BrightRidge Suspends Walk-In Service
Due to the unprecedented circumstances in our service area, BrightRidge will close its walk-in customer service lobby effective Monday, March 23, 2020. BrightRidge urges all customers to use its online and phone-based customer service options or drive-through lanes at its 2600 Boones Creek Road offices.
In addition, BrightRidge is extending drive-through and Customer Service call center hours to 8 a.m. to 6 p.m. weekdays.
“We pride ourselves as a company in providing face-to-face customer support,” CEO Jeff Dykes said. “However, we feel it is critical to protect the health and safety of our employees and customers by closing the walk-in lobby.”
BrightRidge features three drive through lanes at its Boones Creek facility to accept payments for customer convenience. If customers are used to making payments at a local bank, these facilities are still accepting payments under the existing guidelines.
Additional services outside of payment options are also offered online or through phone support, including engineering services which may be needed by contractors, builders and residential customers alike.
“We understand the many challenges the COVID-19 outbreak presents for all of us,” Dykes said. “To assist our electric and broadband customers who may be struggling with temporary financial hardship, we have suspended service disconnects. We encourage customers to contact Customer Service to discuss payment arrangements.”
Customer Service can be reached by calling BrightRidge at 423-952-5000. Customer Service will be available by phone from 8 a.m. to 6 p.m. on weekdays. During business hours, customers may also use internet-based communications available online at www.brightridge.com. Once on the page, simply click “Live Chat” to begin a conversation with a customer service representative.
As always, customers also may conduct business with BrightRidge 24 hours a day, 7 days a week via the SmartHub app available for mobile devices and desktop web browsers. From the app, you can manage payments, contact customer service, report power interruptions, check energy usage, and much more. If you need assistance in establishing an account, please call Customer Service at 423-952-5000.