Walk-In Service Temporarily Suspended
March 23, 2020 Update: Effective today, BrightRidge has temporarily closed its walk-in customer service lobby. Rest assured we will continue to serve you from behind closed doors! BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.
Water Heater (TALO)
BrightRidge TALO Program
Existing or newly installed electric water heaters meeting the BrightRidge specifications may qualify for a credit on your energy account with the installation of a BrightRidge TALO device. BrightRidge does NOT install nor sell electric water heaters. The incentive is for the installation of the TALO device(s). Multiple TALO devices may be installed, and may qualify for incentives, provided there are additional qualifying water heaters available for TALO device installs. Some exclusions may apply. Contact BrightRidge Energy Services & Marketing at (423) 952-5142 for clarification.
You may qualify for the following benefits:
- $40 incentive for installation of new, electric water heater (credit on bill)
- Free water heater element replacement
- Free water heater mechanical thermostat replacement
- Personal satisfaction – working together to keep rates as low as possible.