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Walk-In Service Temporarily Suspended

March 23, 2020 Update:  Effective today, BrightRidge has temporarily closed its walk-in customer service lobby.  Rest assured we will continue to serve you from behind closed doors!  BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.


Online Energy Audits

energy right® Home Survey

Saving energy is quick and easy! Learn how you can save on your monthly energy bills by completing the ONLINE energyright® Solutions Home Survey. The energy right® Home Survey is FREE and will only take approximately 30 minutes to complete.

Here’s how it works – ONLINE SURVEY:

  1. Click HERE to complete the online energy right® Solutions Home Survey.
  2. Complete the survey to the best of your ability by simply filling in the multiple choice answers. Remember, the final report will reflect your answers to the questions!
  3. Once we receive your packet, we'll process your report and send you a recommendation guide that you may easily implement in your home to begin saving on your monthly energy bills. You will also receive an energy conservation kit via mail.  The kit is valued at $40.