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Walk-In Service Temporarily Suspended

March 23, 2020 Update:  Effective today, BrightRidge has temporarily closed its walk-in customer service lobby.  Rest assured we will continue to serve you from behind closed doors!  BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.

Heisse Johnson Hand Up Program

Heisse Johnson Hand Up Program

The Heisse Johnson Hand Up Program, formerly the Heisse Johnson Keeping Warm Program, provides an opportunity for you to help others. Through the Heisse Johnson Hand Up Program, we invite you to contribute a minimum of $1.00 each month in addition to paying your monthly energy bill. Heisse Johnson Hand Up Program funds are collected by BrightRidge and distributed by the Good Samaritan Ministries and Salvation Army to individuals who may need financial assistance to pay their energy bill.

  • Heisse Johnson Program History

Sign up to give!

Please read the Electronic Signature Agreement and then complete the form below to sign up as a donor.  Upon clicking "finish," your form will be submitted to our Customer Service Department for final processing.

If you would like to make a one-time donation, make checks payable to the Heisse Johnson Hand Up Program and mail to:

Hand Up Program

1907 N. Roan St. Suite #409
Johnson City, TN 37601

  • Electronic Signature Agreement