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Closed Nov. 26th & 27th

BrightRidge offices will be closed November 26th and 27th for the holiday. Happy Thanksgiving from your friends at BrightRidge! 

Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.

Equal Employment Opportunity Policy Statement 

  • Marketing Supervisor
    Date Posted: 11/27/20

    A job opening exists in the BrightRidge Marketing & Energy Services Department for a Marketing Supervisor. 

    Essential Functions of the job:

    • In conjunction with the CDMSO, develop and manage a marketing and sales strategy for existing and new customer accounts. This strategy will encompass electric and broadband services serving residential, commercial, and industrial customers.
    • In conjunction with the CDMSO, develop and manage annual marketing and advertising budgets.
    • Manage the execution of marketing programs/special promotions to achieve business goals.
    • Plan and supervise the development and implementation of support materials as well as advertising and promotion activities to advance BrightRidge products, services, brand, and public image.
    • Plan, organize, and implement special marketing events in coordination with key stakeholders specific to that event. (ie: Broadband, Board of Directors, CEO and Officers, Human Resources, Operations Employees, etc.)
    • Serve as company-wide liaison for all mass marketing vendors, including but not limited to print, online, electronic media, outdoor, broadcast, and printing services.
    • Monitor competitors’ activities and perform competitive market research to suggest appropriate response tactics.
    • Assist in preparing timely (weekly, monthly, quarterly, annually, or as needed) records and reports for business goal tracking and campaign effectiveness.
    • Ability to adapt to changing technology and be a change agent within the organization of applicable technologies to achieve marketing goals.
    • Attend meetings, special events, tradeshows, and marketing events as needed.
    • Maintain a record of all marketing efforts to track effectiveness.
    • Ability to maintain reliable, predictable, and reasonable attendance. Working hours are Monday through Friday, 8:00 am to 5:00 pm.


    • Ability to establish and maintain effective working relationships with both internal (other employees and departments) and external (TVA, APPA, TVPPA, QCN, vendors, etc.) customers.
    • Must be willing to communicate management decisions and have the ability to make difficult and/or unpopular decisions.
    • Must have excellent oral and written communication skills.
    • Delegates to improve organizational effectiveness.
    • Ability to learn quickly and easily disseminate information.
    • Attention to detail and time management skills to ensure deadlines are met.
    • Must have a strong working knowledge of social media platforms and email campaigns and how to best utilize these for marketing and sales.
    • Must have demonstrated experience with digital marketing campaigns.
    • Must be able to operate a personal computer and be proficient in Microsoft Office Suite, Adobe, and other applicable software applications. 
    • Must be highly self-motivated and require minimal supervision.
    • Must possess excellent analytical abilities with proven problem-solving skills.
    • Must have the ability to work well in a team atmosphere.
    • Directly responsible for a positive working environment.
    • Maintain a high level of customer service standards.
    • Must maintain a high sense of safety when performing job duties, at external facilities or businesses, when operating a company vehicle, and throughout the office.


    Work requires standing, balancing, vision, talking and hearing.  Frequent forward bending, walking, handling, fingering, depth perception and simple grasp for machine control operation is required.  Often work may require constant sitting, handling, fingering, feeling, fine manipulation, vision, hearing, talking, as well as arm/hand use and simple grasp for machine control operation.  Employee will occasionally lift/carry up to 39 pounds. 


    Approximately 75% of work is performed in an indoor climate-controlled office environment with appropriate lighting. The remaining time could be spent outside in the field or in other facilities where marketing activities take place in possible non-temperature-controlled environments.  Must be able to ambulate on uneven terrain and various business settings. Some overnight travel may be required.


    • Bachelor’s degree from an accredited four-year college or university with a major in marketing, public relations, journalism, business administration, or an equivalent.
    • Previous business experience may be commensurate provided work skills and abilities are directly related to applied position specifications.
    • Three to five years of prior marketing experience, preference with electric or broadband activities.
    • Three to five years of supervision with direct reports experience.
    • Demonstrated ability to develop marketing plans for goal achievement.
    • Bilingual abilities are a plus.


    These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job related marginal duties as required.

    Qualified candidates should submit an online application along with a cover letter and resume by December 11, 2020. 


    EEO/Affirmative Action Employer/Disability/Vet/TNDFWP

    Apply Now
  • Broadband Network Internship
    Date Posted: 11/11/20

    Intern will provide operational support to the BrightRidge Broadband Network Engineers and Field Service Technical staff by assisting with various technology-based projects that support our Broadband service offerings.  Must be a student in Spring semester 2021


    Principal Duties and Responsibilities:

    • Work with Engineers to implement and maintain fiber-optic and Ethernet cabling changes in the Central Office and remote Point of Presence locations.
    • Maintain an accurate inventory of critical equipment spare parts and notify management of replenishment needs.
    • Perform audit and update documentation of fiber optic panels and connections in the Central Office and remote Point of Presence locations.
    • Maintain an inventory of physical and virtualized servers.
    • General project assistance as required to Voice, Data, Video, Fixed Wireless, and Fiber Passive Optical networks.
    • Perform equipment and service testing and verification for the Voice, Data, FixedWireless, and Fiber Passive Optical networks.
    • Assist with site surveys for equipment deployment.
    • Assist with website content and design-intranet.

    Essential Knowledge/Skills:

    • Knowledge with appropriate wireless and fiber networks, products and protocols.
    • Computer and Network troubleshooting skills.
    • Problem solving skills.
    • Interpersonal skills.
    • Communications skills.
    • Customer Service skills.
    • Mentor/Coaching skills


    Candidate working towards Bachelor's or Master's degree in Networking, Information Technology, Computer Engineering, or equivalent discipline.


    • Basic user experience with Microsoft Excel, Word and Access applications.
    • Understanding of Windows Server and Active Directory would be a plus.
    • Understanding of layer-2 switching and layer-3 routing is a plus.  Virtualization and Storage Area Networks is a plus.
    • With any type of technical understanding, we can train the individual for what we need.


    Our Broadband Network intern program can provide participants with the opportunities to work with state-of-the-art technologies and gain valuable experience in the IT and Service Provider fields.  Coupled with academic educational training, this hands-on experience can provide students with a competitive experience edge when competing in the work force or continuing their education.


    Apply Now

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

Apply Online

You may apply for listed positions by clicking on the link below.

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video.  In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors.  Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services).  Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184