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Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity/Affirmative Action employer and a TN drug-free workplace.

  • Billing and Business Process Manager
    Date Posted: 09/13/19

    A job opening exists in the BrightRidge Data Department for a Billing and Business Process Manager.

    This position will have dual responsibilities including Billing Operations and Business Process Management. Responsible for supervising and directing the daily activities of Billing Department personnel while ensuring accurate and timely billing for all BrightRidge services including electric, solar, internet, video, and voice. Maintains the integrity of electric interval data within the Meter Data Management System (MDMS). Evaluates current business processes and works collaboratively across departments to ensure processes are aligned with BrightRidge’s goals for quality, consistency, and outstanding customer service. Collaborates with BrightRidge stakeholders in the process development for offering new services and programs.

     Essential functions include:

     Responsible for the efficient and effective operation of the Billing Department

    • Serve as an internal consultant for business process improvement and development
    • Develop strategies to drive innovation and efficiency with existing and future business processes; monitor progress to ensure changes are yielding positive results
    • Maintain documentation of business process changes and future revisions
    • Creates annual billing calendar consisting of date cycle billed, due date, draft date, meter reading date, and service date
    • Remain current with NISC CIS, ABS, MDMS, and Tantalus release notes, changes, and updates; provide ongoing training for Billing personnel
    • Ensures rates in billing software are updated as needed
    • Serve as the primary contact for all Billing related functions and questions
    • Maintains the monthly process for completing unbilled revenue
    • Responsible for verification of minimum contracts and tax-exempt accounts
    • Maintains the monthly Billing dashboard to include MDM edits, number of customers billed by cycle, and billing corrections completed
    • Responsible for completing monthly DOE reports and interval data exports
    • Makes recommendations regarding the hiring, advancement, and discipline of Billing Department employees; complete annual performance reviews and set goals
    • Ability to maintain reliable, predictable and reasonable attendance

     Skills & Abilities

     Must have the ability to give and receive information regarding routes and billing and exchange information regarding disconnects, new services, re-reads, map locations, security lights & other matters necessary to ensure accurate records

    • Must possess complete knowledge of all department functions and policies and be able to interpret service policies and procedures
    • Must be able to effectively build a team, resolve conflicts, and train personnel
    • Must possess good interpersonal skills and communicate effectively
    • Must be proficient in the latest version of Microsoft office
    • Must possess understanding to carry out instructions furnished in a written or oral form
    • Must have the ability to deal with problems involving concrete variables in or from standardized situations
    • Must have the ability to demonstrate initiative to apply one’s self toward accomplishing expected company policies and procedures

     Qualifications

     Bachelor’s degree and at least six years of related experience or training, or equivalent combination of education and experience

    • Five years of experience working in a billing department with three years in a supervisory role preferred
    • Demonstrated experience in change management and developing a culture of innovation and collaboration among different work groups strongly preferred
    • Experience with NISC’s CIS, ABS, and MDMS preferred
    • Experience with the Tantalus AMI system preferred

    Work requires constant sitting, handling, fingering, feeling, fine manipulation, vision, hearing, talking, and arm/hand use for machine control operation. Frequent reaching is required.  Occasional lifting of less than 10 pounds.  Indoor climate-controlled office environment with appropriate lighting. Some overnight travel required.

    Only qualified applicants will be considered. 

    EEO/M/F/TNDFWP

    Online applications must be submitted by Friday, October 4.   

    Apply Now
  • Engineering Information Specialist
    Date Posted: 09/09/19

    A job opening exists in the Engineering Department for an Engineering Information Specialist.

    The successful candidate will be responsible for developing, implementing, and maintaining the BrightRidge EIS applications.  The incumbent will be responsible for working with the Engineering staff to provide work order management system and GIS application integration and provide support for all BrightRidge CADD and GIS functions.   

    Additional responsibilities include:

    • Maintain BrightRidge GIS applications integrity, i.e., work orders, databases and mapping throughout the BrightRidge’s network to provide an accurate geographical distribution model for system analysis, outage control programs, and meter locations.
    • Develop, implement, and maintain the BrightRidge Engineering Work Order Management System. Provide technical support to Field Engineers and Engineering staff members for work order development and processing.
    • Provide data model in support of outage management system.
    • Develop and maintain a library of GPS activity, ensure all collected data is fully collated to the BrightRidge EIS application.
    • Maintenance of company right of way records for both distribution and transmission systems. Integrate right of way information to the GIS application
    • Develop and maintain all application menus, symbology, scripts, library files, and their associated database applications for the work order management system.

    Qualifications:   Bachelor’s degree in Computer Science, Engineering Technologies, or related field preferred, or a minimum of five years Cad professional work experience preferably in a GIS or Civil Engineering environment.

    Skills:    Proficient use of AutoCAD.   Must have a working knowledge of GIS applications. Must be familiar with GPS technology and techniques.  Must have a working knowledge of relational database design.  Full understanding and proficient use of ESRI, including custom menu creation and network deployment.  Must be able to communicate effectively both orally and in writing. Working knowledge of database structure components required. 

    Working Conditions: Most work is performed in an indoor climate-controlled office environment with appropriate lighting.  The employee spends a few hours a month in the field walking long distances on uneven terrain in an outdoor, non-temperature-controlled environment.

    Only qualified applicants considered

    EEO/M/F/TNDFWP

    Online applications must be submitted by Friday, September 20th. 

    Apply Now

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

Apply Online

BrightRidge is NOW accepting applications and resumes for the positions listed above.  Click on the link below to complete an online application and submit your resume.  Resumes should be saved as a PDF.

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video.  In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors.  Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services).  Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

ccrouch@brightridge.com

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184

ssheffey@brightridge.com