Careers at BrightRidge

Date Posted: 09/25/23

JOB SUMMARY:

Supervise and perform activities related to maintenance, construction, and/or repair of all company buildings and properties.  Manage projects to include monitoring and inspecting the work of third-party contractors. Work with outside vendors for supplies, repairs, and other needs. 

ESSENTIAL FUNCTIONS:

• Work with Chief Engineering Officer on the content and upkeep of all service contracts.
• Oversee the day-to-day maintenance needs for the buildings, grounds, and substation property.
• Schedule and ensure completion of preventative maintenance and repairs.
• Oversee the preparation and development of construction standards, drawing specifications, estimates, and work reports for building additions and maintenance.
• Approve drawings and purchasing of equipment and material.
• Assist with facility budget and project budgets.
• Maintain all records pertaining to facility issues, including maintenance schedules, repairs, and some purchases.
• Conduct regular facilities inspections and recommend maintenance, mechanical, electrical, and facility design modifications.
• Maintain close working relationship with local entities such as fire department, police department, security alarm company representatives, and BrightRidge Safety/Security Department to ensure security and emergency preparedness procedures are implemented properly.
• Supervise the installation and maintenance of heating, ventilation, and air conditioning systems.
• Oversee the maintenance of the security systems, including cameras, fire alarms, and security access system for all buildings and substations.
• Maintain fixtures and furnishings (lighting, wallpaper, paint, door closures, desks, tables, chairs, cubicles, etc.)
• Oversee and assist with electrical and plumbing work for the facilities.
• Prepare bid documents and evaluate bids on materials and services associated with the physical plant.
• Communicate with employees, vendors, and other entities through telephone, radio, writing, or electronic means to provide information or answer questions related to the area of responsibility.
• Prepare work schedules and coordinate work activities of maintenance/custodial staff to ensure facility is clean and maintained according to company policy and procedure.
• Supervise maintenance and custodial personnel to ensure productive and efficient performance; generate and give performance evaluations.
• Ensure work is performed in a safe manner to protect employees, the public, and property. Enforce safety rules and safe work practices and comply with necessary regulations and safety codes.
• Ability to maintain reliable, predictable and reasonable attendance.

  ADDITIONAL RESPONSIBILITIES:

• Perform other duties as requested or assigned.
• Must maintain a valid driver’s license from state of residence.
• Must be available for after hours work.

 KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess knowledge of leadership principles.
• Must possess project management skills.
• Must have a good working knowledge of BrightRidge policies and procedures.
• Knowledge of budgeting and the ability to forecast, plan and coordinate work for multiple areas.
• Thorough knowledge of commercial HVAC systems, including automated monitoring systems.
• Must have the ability to perform all management functions, including planning, budgeting, organizing, directing, coordinating and evaluating.
• Understand the functioning, operation, and maintenance requirements of all assets across the facility.
• Must be able to quickly identify problems, assess situations, and devise effective solutions.
• Must be able to perform all Human Resource functions related to the functional area; including interviewing, coaching, counseling, training, evaluating and listening.
• Excellent organizational, verbal, written, and customer relations skills.
• Must be proficient in the latest version of Windows and Microsoft Office.

 PHYSICAL REQUIREMENTS:

 Requires constant telephone and computer use which entails sitting, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing and arm/hand use for machine control operation.  Ability to climb ladders, lift, carry, and use heavy tools and materials.

 WORKING CONDITIONS:

 Work is performed in an indoor climate-controlled office environment with appropriate lighting and outdoors in varying weather conditions.  May be exposed to dust, cleaning chemicals, paint, and other fumes.  Occasional overnight travel may be necessary.

 QUALIFICATIONS:

• A minimum of five to eight years of Facilities Management experience is required.
• Experience includes building electrical systems, plumbing, roofing, lighting, painting, flooring, and general construction.
• Trade certification related to HVAC, Electrical contractor license, Journeyman Electrician, plumbing, mechanical maintenance, etc is a plus.

Only qualified applicants are considered. 

Applications must be completed by Friday, October 20th at 5:00 PM.                                     

EEO/M/F/TNDFWP/VETS

Date Posted: 09/22/23

JOB SUMMARY:                                                          

Maintain the warehouse in a manner which ensures easy access to electrical and broadband materials and complies with all safety regulations.  Assists in issuing and receiving both electrical and broadband materials for jobs and stock. Helps maintain the tool room and is responsible for tooling database, safety items, tools, machinery, and equipment available for check-out and distribution. Maintains records of which tools and equipment are signed out and when they are returned.

 ESSENTIAL FUNCTIONS:

• Receive, monitor, and issue electrical and broadband tools and equipment and maintain necessary inventory records.
• Maintain the tool room, its stock, and to whom items are issued and returned, if applicable.
• Issue and receive electrical and broadband material for work orders and complete necessary paperwork.
• Check out and in equipment such as trailers, backhoe, skid-steer, back yard machine, etc. logging and coordinating any necessary repairs.
• Unload and load shipments, receive and check material ordered.
• Stock bins, and issue material in cages.
• Open all gates and doors, both morning and afternoon.
• Determine if equipment is returned in good working condition.
• Coordinate tool warranty and repairs
• Issue all safety items such as gloves, safety glasses, hardhats, etc.
• Coordinate dielectric testing of all rubber and fiberglass items in the warehouse.
• Restock any unused materials when jobs are completed and put any salvageable material in the proper place for disposal.
• Maintain up-to-date knowledge of NISC program for inventory and time entry.
• Ability to maintain reliable, predictable, and reasonable attendance.
• Assist in annual inventory.

  ADDITIONAL RESPONSIBILITIES:

• Perform other duties as requested or assigned.
• Must be available for after-hours work which would include working a fair share of all necessary overtime and weekly on call rotation.
• Assist custodial staff when necessary.
• Must maintain a valid driver’s license from state of residence.

 KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have knowledge of electrical and broadband materials, supplies and equipment.
• Must be familiar with safety rules regarding inventory.
• Must be able to operate a forklift.
• Must be able to lift safely.
• Experience in the use of bar-coding technology.
• Possess personal computer skills.  

 PHYSICAL REQUIREMENTS:

 Requires constant standing, walking, handling, vision and depth perception.  Requires frequent reaching, arm/hand, leg/foot and simple grasp for machine control operation.  Requires occasional lifting of up to 130 lbs. 

 WORKING CONDITIONS:

 Work is performed in an open warehouse without temperature controls and occasionally outdoors in inclement weather.  Exposure to dust and cleaning chemicals may be required.  

 QUALIFICATIONS:

• High school diploma or equivalent required.
• Some mechanical aptitude to perform simple small tool maintenance.
• Basic computer skills
• Six months experience in warehousing and inventory control. 

BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

ONLY QUALIFIED APPLICANTS CONSIDERED

Applications must be submitted by 5:00 PM on Friday, October 13, 2023.

Date Posted: 09/18/23

Construction Department Manager

JOB SUMMARY: 

Direct and control staff and equipment use related to overhead and underground construction and maintenance jobs.  Provide management and leadership to all persons reporting to this position.   

ESSENTIAL FUNCTIONS:

• Schedules work and supervises all construction and maintenance personnel for overhead and underground lines.
• Schedules and oversee the work of outside contracting crews.
• Supervises and ensures worker safety practices.
• Performs as on-call supervisor as scheduled on a rotating basis; available for call-in whenever needed.
• Supervises and directs the use of special equipment, as necessary.
• Provides budget information, equipment requests, tools and materials to the Chief Operations Officer.
• Plans, supervises and coordinates work with other utilities and contractors.
• Plans, coordinates and reviews construction work to ensure maximum efficiency and cost effectiveness.
• Monitors project progress, employee/contractor performance, and adherence to company safety policies through field inspections covering quantity and quality of work performed.
• Provides supervision on all trouble shooting, switching and maintenance.
• Acts as a liaison between engineers and construction crews to perform project management.
• Directs and supervises crews during power outages during and after hours.
• Ensures the proper installation of any and all power line equipment.
• Approves time entry for assigned employees.
• Performs all necessary Human Resource functions for employees in Construction Department.
• Maintains responsibility for on-going training, developing and annual evaluations for all employees.
• Performs Tennessee One Calls and updates.
• Maintains records and tracking of work orders in progress, and completion.
• Provides assistance to Service department when necessary.
• Provides all essential equipment needed on a daily basis and ensures proper operation of all equipment assigned to construction.
• Ability to maintain reliable, predictable and reasonable attendance.

 ADDITIONAL RESPONSIBILITIES:

• Perform other duties as requested or assigned.
• Must maintain a valid drivers’ license from state of residence.
• Must be available for after-hours work.
• Maintain any vehicle assigned.

 KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have working knowledge of the electric utility industry and ability to perform line construction and maintenance.
• Must be able to answer consumer inquiries and provide guidance concerning pending construction projects.
• Must present a positive image for BrightRidge at all times.
• Must know and be able to apply supervisory skills.
• Must possess a thorough knowledge of all equipment and technical devices used in line construction.
• Must have the ability to communicate clearly and effectively with employees, customers, and the general public both orally and in writing. 
• Must be able to schedule and coordinate large construction projects efficiently, effectively, and safely.
• Must possess the ability to budget financial, human, and physical resources effectively.
• Must maintain confidentiality at all times.
• Must be able to effectively use a networked computer and proficient in the latest version of windows and Microsoft Office.
• Must have the ability to effectively coordinate multiple crews and multiple tasks in an efficient and safe manner.

 PHYSICAL REQUIREMENTS:

 Position requires constant vision and depth perception, frequent standing, walking, sitting, speaking, hearing, arm/hand, leg/foot, and simple grasp for machine control operation.   Must be able to supervise the work of others in extreme weather conditions.

 WORKING CONDITIONS:

Approximately 70% of this position must be performed outside in varying weather conditions, which may require the ability to ambulate on uneven terrain.  Exposure to vehicle traffic, general construction hazards and heavy equipment.  The other 30% is performed in an indoor climate-controlled office environment with appropriate lighting.

 QUALIFICATIONS:

• High school diploma or equivalent required.
• Formal training and certification as a Journeyman Lineman a plus.
• Ten years prior experience as a Journeyman Lineman a plus.
• Prior experience in project management and in a leadership role preferred.

Qualified applicants should submit an application/resume via this website by Friday, October 13, 2023.  M/F/TNDFWP/EOE/VET

Only qualified applicants considered. 

BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, employees will be required to perform other job related marginal duties as required without a formal update of the job description.

Date Posted: 09/12/23

BrightRidge is hiring for a full-time Customer Service Representative.

      The incumbent will work under the direction of the Customer Service Supervisor to assist BrightRidge customers face to face, over the phone, and via chat.

      The position will perform outbound calling to potential broadband customers or for upselling existing customers (could be as much as 75% of work hours each week). 

      Candidate MUST be available for after-hour’s work, including Saturday, and working fair share of all necessary overtime.

ESSENTIAL FUNCTIONS INCLUDE:

• Cross-train in all areas of Customer Service and in that capacity rotate jobs as directed.
• Assist customers utilizing established expectations face to face, over the phone, and via available customer engagement tools/technologies to include, but not limited, to chat and video engagement.
• Contact electric customers to offer broadband services by highlighting the advantages of our offerings while representing BrightRidge in a positive and professional manner in every interaction.
• Answer incoming customer calls and walk-in requests to provide assistance with signing up or modifying broadband and/or electric services.
• Perform outbound calling to potential broadband customers or for upselling existing customers. This activity could be as much as 75% of an employee’s work hours each week.
• Promote BrightRidge services such as Budget Billing, Bank Draft, Flexible Due Date, SmartHub, TALO, and Broadband.
• Be fully knowledgeable of BrightRidge Broadband services and product offerings.
• Must be able to effectively upsell broadband services and products to electric customers.
• Maintain a professional and satisfying business relationship with customers by educating them about the features and benefits of their services in an effort to retain customers.
• Convey complex situations in written form.
• Offer alternative solutions where appropriate to assist customers experiencing hardship or other difficulties.
• Respond to account and billing inquiries by identifying problems and researching answers using available resources
• Apply company policies, directives, and procedures to resolve routine issues.
• Assist customers with payment arrangements, new service, transfers, disconnects, new construction, commercial accounts, load control, and broadband
• Accurately enter all information in the CIS system to provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
• Sit at a computer while completing various office tasks throughout the day.
• Meet effective performance standards.
• Ability to maintain reliable, predictable, and reasonable attendance.

ADDITIONAL RESPONSIBILITIES:

• Attends meetings, seminars, schools, or training, etc., as determined by Supervisor or as required by law.
• Must demonstrate and convey support in the CS Quality Program and Standard of Behavior and other initiatives desired for BrightRidge.
• Must maintain a valid drivers’ license from state of residence.
• Perform other duties as requested or assigned.
• Must be available for after hour’s work, including Saturday, which would include outbound calling to market broadband services and working fair share of all necessary overtime

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to establish and maintain effective working relationships with both internal (other employees) and external (agencies, credit bureau, etc.) customers.
• Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information.
• Ability to work independently to resolve customer inquiries, problems, or complaints.
• Must be able to identify and understand issues, problems, and opportunities to determine effective course of action and appropriate solution.
• Must possess a high standard level of Customer Service for both face-to-face and telephone interactions. 
• Must have the ability to communicate clearly and positively both orally and in writing.
• Must have the ability to work in a fast-paced and dynamic environment and function as a team member aligning professional objectives with the team’s performance and organizational goals.
• Must possess strong P/C skills and be competent with common operating systems such as Windows 10, IOS 8, etc.
• Must be able to use knowledge-based and proprietary techniques to resolve a customer’s technical issue in a timely and cost-effective manner.
• Must have strong memory recall and the ability to multi-task.
• Must be able to relate to all socioeconomic levels of people.
• Must be able to operate a calculator.
• Must know and understand service policies and practices of BrightRidge.
• Must possess strong face-to-face communications skills.
• Must know the principles of effective telephone communication.
• Must display a high degree of honesty, loyalty, and integrity.

PHYSICAL REQUIREMENTS:

All work requires constant telephone and computer use which entails sitting for long periods of time, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing and arm/hand use for machine control operation.  Occasional lifting of no more than 10 pounds. 

WORKING CONDITIONS:

Work is performed in an indoor climate-controlled office environment with appropriate lighting.  Normal working hours may extend to 8:00 pm Monday through Friday and include hours from 8:00 am to 5:00 pm on Saturdays.

QUALIFICATIONS:

• High school diploma or equivalent required.
• One year prior experience in a Customer Service/Technical Support position preferred. 

Only qualified applicants are considered. 

Applications must be completed by Friday, September 29th at 5:00 PM. 

EEO/M/F/TNDFWP/VETS

BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

Date Posted: 06/25/23

JOB SUMMARY:                                                          

The Enterprise Systems Operator will serve as the central point of contact between BrightRidge and NISC to resolve issues and plan for future software releases related to, but not limited to, ABS, AMS, AppSuite, CIS, Call Capture, Cash Register, Doc Vault, MDM, Mobile Workforce, OMS, Smart Track, Smart Hub, iVUE Connect, Mosaic, Messenger, Remit, and Gateway.  Should encourage strong relationships within the company between the end-users and the NISC software product suite.

 ESSENTIAL FUNCTIONS:

• Analyze reported issues with NISC applications and log CR's when needed.
• Identify gaps in daily processes and leverage NISC software to improve daily functionality for BrightRidge.
• Assist with NISC / Tantalus projects, including interfacing and support for OMS and MDMS.
• Determine timelines for new projects for both Utility and Broadband to meet or exceed expected deadlines.
• Interact with NISC staff and programmers to keep BrightRidge assets up to date.
• Perform testing on newly released patches and updates as needed.
• Deploy new software from NISC according to established schedules.
• Work with the Technical Support Lead to provide more detailed support for NISC related help desk issues.
• Ability to maintain reliable, predictable and reasonable attendance.

 ADDTIONAL RESPONSIBILITIES:

• Perform other duties as requested or assigned.
• Must maintain a valid TN driver’s license from state of residence.
• Must be available for after-hours work which would include working fair share of all necessary overtime.

  KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent knowledge of NISC products and BrightRidge workflows.
• Knowledge of Information Technology best practices.
• Knowledge of BrightRidge departments and their functions.
• Must be able to communicate clearly, both orally and in writing.
• Possess excellent time-management skills.

 PHYSICAL REQUIREMENTS:

 Frequent lifting of small amounts is required as well as lowering, carrying, static position (head/neck), standing, walking, sitting, talking and simple grasp.  Constant vision, hearing, depth perception and arm/hand use for machine control operation are required. 

 WORKING CONDITIONS:

 Work is done in an indoor, climate-controlled environment. 

 QUALIFICATIONS:

• Fundamental understanding of Operations Support Systems and Business Systems is a plus.
• Excellent knowledge of Utility business practices is preferred.
• A degree in Computer Science is preferred. Equivalent experience with NISC products may substitute for a B.A. Degree. Multiple relevant certifications may substitute for a B.A. Degree.

BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

Applicants will be accepted until vacancy is filled. 

EEO/M/F/VETS/TNDFWP