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Public Lobby Closed for Construction

BrightRidge is temporarily closing our public lobby due to construction. We will reopen the lobby on Monday, October 5. We are available for you via phone, website chat, social media, and SmartHub app. You can reach a Customer Service Representative by calling (423) 952-5000 or by using our online chat during business hours: Monday-Friday, 8am-5pm. Our drive-thru will also remain open during this time. 

Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.

Equal Employment Opportunity Policy Statement 

    Date Posted: 09/11/20

    BrightRidge is currently accepting applications for the position of Fiber Optic Infrastructure Technician.  The incumbent will be responsible for the installation of, modification to, analysis of, termination of, and suitability for, various types of fiber optic and other communication cables in support of BrightRidge operations.

    ESSENTIAL FUNCTIONS (include but are not limited to):

    • Technical support for the operational integrity of various communication systems in support of all BrightRidge field operations.
    • Maintain a full understanding of all cable types, termination types. and routing techniques in use and anticipated by BrightRidge.
    • Develop and maintain internal and external relationships to ensure proper service delivery, timely project completion, and quality craftsmanship.
    • Accurately interpret all assigned work in the form of schematic drawings, splicing assignment worksheets, cable routing diagrams, and required end termination points.
    • Provide accurate as-built information in support of BrightRidge intellectual property and documentation.
    • Splice fiber optic cables, maintain fiber optic infrastructure, and operate equipment (optical devices, bucket truck, digger, etc.).
    • Build and construct outside fiber plant projects.
    • Diagnose and repair fiber optic infrastructure damage
    • Complete required paperwork and support documentation.
    • Assist in planning and preparing drawings for construction/relocation of new or existing overhead or underground lines, cables, and conduits to obtain optimum and economical utilization of communications faciliites.


    • Possess good working relationship skills with both internal and external personnel and various outside organizations in support of BrightRidge operations.
    • Maintain full understanding and operational use of provided diagnostic equipment including OTDR’s, Power Meters, fusion splicers, and other diagnostic equipment.
    • Have an understanding of electrical substation operations and field equipment to insure safe working conditions.
    • Maintain full understanding of broadband communication huts and field equipment to insure safe working conditions.
    • Maintain full understanding of LCC cabinet assemblage including splitter distribution and organization.
    • Be able to schedule and complete maintenance work with outside vendors and other partners of IRU fiber.
    • Possess solid understanding of a fiber optic network, including backbone, distribution, drops, electronic components, cabinets, splitters, splice points, jumpers, huts, hand holes, vaults and pedestals.
    • Must maintain knowledge of current industry advances and techniques to ensure BrightRidge utilizes the most efficient installation and support methods.
    • Must possess excellent communication and customer relations skills both verbal and written.


    Ability to work in confined areas for long periods of time.  Ability to lift, carry, set-up, use, and take down ladders.  Ability to lift and carry heavy objects up to 50 pounds.  Must be able to work in confined areas for long periods of time.  Must have the ability to lift, carry, set-up and take down ladders. 

    WORKING CONDITIONS: Location of work varies between an indoor climate-controlled office environment with appropriate lighting and outside in varying weather conditions on varying terrains.  May also be exposed to noise, dust, dirt or various other particles and moving mechanical parts as you traverse throughout manufacturing facilities and/or various business settings.


    • High School diploma or equivalent required;
    • Degree in Electronics Engineering preferred; equivalent experience in OSP support may substitute for education.
    • Two years of progressive experience in managing fiber optic network splicing, construction, maintenance and support preferred.
    • Prior specialized training, certifications, and experience in broadband preferred.

                                                                              EEO/Affirmative Action Employer/Disability/Vet/TNDFWP

    Qualified candidates should complete the on-line application, and attach combined cover letter/resume by Friday, September 25, 2020.


    Apply Now

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

Apply Online

You may apply for newly posted positions with BrightRidge online.  

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video.  In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors.  Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services).  Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184