Careers at BrightRidge

Date Posted: 04/16/21

A job opening exists in the BrightRidge Broadband Department for a Network Engineer.

The incumbent will work under the direction of the Chief Broadband Officer and is directly responsible for providing engineering support of the various telecommunication products utilized by BrightRidge services.

Essential functions include:

• Works with Video/Data/Voice networks for BrightRidge and in conjunction with the various BrightRidge departments, vendors, consultants, and other network engineers to support the technical operation of the organization.
• Maintains technical operation of the Voice, Data and Video network; Installs and configures network elements.
• Performs level III troubleshooting of network problems.
• Maintains documentation of the network.
• Works with vendors to specify equipment and place orders.
• Identifies and plans action to properly clear network alarms.
• Performs software upgrades to network elements.
• Designs and recommends solutions to customer needs.
• Trains operations personnel on network monitoring and maintenance.

Skills & Abilities:

• Must possess a solid understanding of an FTTH Network in a retail offering environment, including backbone, distribution, drops, electronic components, cabinets, splitters, splice points, jumpers, huts, ONT’s, hand holes, vaults, and pedestals.
• Must possess a working knowledge of fiber splicing, install procedures, and QC procedures.
• Must possess the ability to troubleshoot problems with converged data and telephony networks.
• Must be able to work directly with customers, as well as have the ability to troubleshoot problems with converged data and telephony networks

Qualifications:    

• Candidates must have a working knowledge of IPTV networks, OSI layer 2/3/4 data networking, Ethernet switching, network routing, Passive Optical Networks, structured wiring, LAN/WAN network design, and Telephony services (TDM & VoIP). 
• Microsoft and Linux operating system experience are a plus. 
• Educational Requirements: B.S. Degree in Computer Science, Information Technology, Electronics Engineering, or related field. 
• Previous network engineering experience or related technical background is preferred. 
• A minimum of 3 years experience in voice/data communication service.

The majority of the duties are performed indoors, however, this position could require regional travel at times.  May be required to work overtime as required for special projects and support.

Only qualified applicants considered.  Online applications must be submitted by Friday, April 30th at 5:00 PM. 

EEO/M/F/TNDFWP.

Date Posted: 04/16/21

A job opening exists in the BrightRidge Broadband Department for a Field Service Technician

The Field Service Technician Level I will work under the direction of the Field Service Manager for installation, activation, and repair of the Broadband related services for residential and commercial customers while maintaining excellent customer service.  Essential Functions of the job to include:

• Installs, activates, verifies, and maintains fiber optic cabling, customer premise copper/fiber cabling, and wireless network infrastructure to service our customers in accordance with all communications industry and company standards.
• Employee will utilize bucket truck lifts to access the aerial fiber optic cabling.
• Various trenching and ditch excavating work is required for the installation and maintenance of underground fiber optic cabling. This may require the use of hand shovels, light-duty excavators, trenching equipment, and boring machines.
• Splice and test fiber optic cable as required, maintain all necessary plant documentation, and communicate changes to the facility/mapping personnel.
• Expected to troubleshoot any infrastructure problems and help with repair utilizing tools as provided. Tools will include fiber optic cutters, fiber splicers, OTDRs, light meters, fiber identifiers, wireless analyzer, and others as determined.
• Mount and test wireless CPE (customer premise equipment) as required and maintain all necessary plant documentation. Determine optimal location and pathways to install exterior Internet antenna based on signal strength and best line of sight to access point. Install external antenna on customer roof or other exterior surface in residential and commercial applications.
• Mount and test Optical Network Terminals (ONTs) and related cable management as required and maintain all necessary plant documentation. Determine optimal location to install exterior fiber drop, fiber tray, ONT, and interior equipment.
• Run CAT5/6 or other provided cable from external CPE or ONT device to the internal network equipment. Including cabling via wall fish, terminate cable ends, and perform verification testing according to company standards.
• Internal cabling installation may include Category 5/6 twisted pair, RF coaxial cables, fiber optic, and various telephone grade wiring.
• Install, activate, and maintain Broadband services provided by Wireless CPE and fiber ONTs.
• Assist customer with initial PC, LAN, and wireless configuration
• Perform Internet speed tests to ensure delivered speeds are within an acceptable range
• Customer premise equipment installations may include ONTs, Wireless CPE, Network Routers, Wireless Access Points, Ethernet Switches, Video Set Top Box units (linear and OTT), Telephone Channel Banks/ATA units, and other devices utilized to deliver services to our customers.
• Coordinate equipment conversions, including LCC fiber changes, Wireless Access Point changes, and customer premise electronics replacements.
• Troubleshoot customer network problems with Network Support Center, Field Service Manager, OSP Engineer, and Network Engineers.
• Work within time guidelines derived from company construction work orders and installation schedules to maintain appointments at customer sites. Ensure communications with NSC, scheduler, and customer for changes in schedule.
• Maintain documentation for facilities management of inside and outside plant. Convey information about fiber optic drops, LCC fiber changes, and POP connections to the Field Service Manager and mapping operator for proper update of records.
• Promote good employee and departmental relations by working and communicating well with other departments.
• Interact with customers in a manner that positively reflects Brightridge’s commitment to customer service.
• Ability to maintain reliable, predictable, and reasonable attendance.

Knowledge, Skills, and Abilities 

• Establish and maintain effective working relationships with both internal (other employees) and external (contractors, vendors other utilities, etc.) customers.
• Possess basic knowledge of Wireless RF theory and deployment practices.
• Possess basic knowledge of fiber optic networks and deployment practices.
• Strong knowledge of networking, cable types, codes, and standards related to commercial and residential communications cabling installation and maintenance.
• Ability to document changes and resolutions to problems encountered.
• Ability to work safely at height from an extension ladder and/or bucket.
• Ability to climb poles and work with aerial cabling in a safe manner.
• Ability to work in confined areas for long periods of time.
• Must possess strong critical thinking and problem-solving skills.
• Must be able to work independently and complete assigned tasks timely
• Must possess PC skills and experience with Windows-based programs
• Must display a high degree of honesty, loyalty, and integrity

QUALIFICATIONS/REQUIREMENTS:

Position requires outside work in adverse weather conditions and the ability to ambulate on uneven terrain with exposure to dirt and dust. May be exposed to insects and animals such as dogs.  Must be able to occasionally lift up to 75 pounds and have maximum push force of 30 pounds and maximum pull force of 20 pounds.

May require driving multiple hours a day.  Requires constant handling, vision and depth perception, and frequent fine manipulation, sitting, reaching, and static position of the head/neck.  Requires frequent arm/hand, leg/foot, and simple grasp for machine control operation.  Must at times work from a bucket truck, an extension ladder, and/or a roof.

Minimum of two years experience in a technical support and/or operations role related to installation and support of telecommunications services.  Fiber splicing experience preferred.  High school diploma or equivalent required.

These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job-related marginal duties as required.

Qualified candidates should submit an online application along with a cover letter and resume by April 30th at 5:00 PM. 

EEO/M/F TNDFWP

Date Posted: 04/13/21

Intern will provide operational support to the BrightRidge Broadband Network Engineers and Field Service Technical staff by assisting with various technology-based projects that support our Broadband service offerings.  Must be a student in Spring semester 2021 and must provide hours of availability.

Principal Duties and Responsibilities:

• Work with Engineers to implement and maintain fiber-optic and Ethernet cabling changes in the Central Office and remote Point of Presence locations.
• Maintain an accurate inventory of critical equipment spare parts and notify management of replenishment needs.
• Perform audit and update documentation of fiber optic panels and connections in the Central Office and remote Point of Presence locations.
• Maintain an inventory of physical and virtualized servers.
• General project assistance as required to Voice, Data, Video, Fixed Wireless, and Fiber Passive Optical networks.
• Perform equipment and service testing and verification for the Voice, Data, FixedWireless, and Fiber Passive Optical networks.
• Assist with site surveys for equipment deployment.
• Assist with website content and design-intranet.

Essential Knowledge/Skills:

• Knowledge with appropriate wireless and fiber networks, products and protocols.
• Computer and Network troubleshooting skills.
• Problem solving skills.
• Interpersonal skills.
• Communications skills.
• Customer Service skills.
• Mentor/Coaching skills

Education:

Candidate working towards Bachelor's or Master's degree in Networking, Information Technology, Computer Engineering, or equivalent discipline.

Skills:

• Basic user experience with Microsoft Excel, Word and Access applications.
• Understanding of Windows Server and Active Directory would be a plus.
• Understanding of layer-2 switching and layer-3 routing is a plus.  Virtualization and Storage Area Networks is a plus.
• With any type of technical understanding, we can train the individual for what we need.

Opportunities:

Our Broadband Network intern program can provide participants with the opportunities to work with state-of-the-art technologies and gain valuable experience in the IT and Service Provider fields.  Coupled with academic educational training, this hands-on experience can provide students with a competitive experience edge when competing in the work force or continuing their education.