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Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.

Equal Employment Opportunity Policy Statement 

  • FIELD SERVICE TECHNICIAN LEVEL I
    Date Posted: 08/11/22

    A job opening exists in the BrightRidge Broadband Department for a Field Service Technician

    The Field Service Technician Level I will work under the direction of the Field Service Manager for installation, activation, and repair of the Broadband related services for residential and commercial customers while maintaining excellent customer service.  Essential Functions of the job to include:

    • Installs, activates, verifies, and maintains fiber optic cabling, customer premise copper/fiber cabling, and wireless network infrastructure to service our customers in accordance with all communications industry and company standards.
    • Employee will utilize bucket truck lifts to access the aerial fiber optic cabling.
    • Various trenching and ditch excavating work is required for the installation and maintenance of underground fiber optic cabling. This may require the use of hand shovels, light-duty excavators, trenching equipment, and boring machines.
    • Splice and test fiber optic cable as required, maintain all necessary plant documentation, and communicate changes to the facility/mapping personnel.
    • Expected to troubleshoot any infrastructure problems and help with repair utilizing tools as provided. Tools will include fiber optic cutters, fiber splicers, OTDRs, light meters, fiber identifiers, wireless analyzer, and others as determined.
    • Mount and test wireless CPE (customer premise equipment) as required and maintain all necessary plant documentation. Determine optimal location and pathways to install exterior Internet antenna based on signal strength and best line of sight to access point. Install external antenna on customer roof or other exterior surface in residential and commercial applications.
    • Mount and test Optical Network Terminals (ONTs) and related cable management as required and maintain all necessary plant documentation. Determine optimal location to install exterior fiber drop, fiber tray, ONT, and interior equipment.
    • Run CAT5/6 or other provided cable from external CPE or ONT device to the internal network equipment. Including cabling via wall fish, terminate cable ends, and perform verification testing according to company standards.
    • Internal cabling installation may include Category 5/6 twisted pair, RF coaxial cables, fiber optic, and various telephone grade wiring.
    • Install, activate, and maintain Broadband services provided by Wireless CPE and fiber ONTs.
    • Assist customer with initial PC, LAN, and wireless configuration
    • Perform Internet speed tests to ensure delivered speeds are within an acceptable range
    • Customer premise equipment installations may include ONTs, Wireless CPE, Network Routers, Wireless Access Points, Ethernet Switches, Video Set Top Box units (linear and OTT), Telephone Channel Banks/ATA units, and other devices utilized to deliver services to our customers.
    • Coordinate equipment conversions, including LCC fiber changes, Wireless Access Point changes, and customer premise electronics replacements.
    • Troubleshoot customer network problems with Network Support Center, Field Service Manager, OSP Engineer, and Network Engineers.
    • Work within time guidelines derived from company construction work orders and installation schedules to maintain appointments at customer sites. Ensure communications with NSC, scheduler, and customer for changes in schedule.
    • Maintain documentation for facilities management of inside and outside plant. Convey information about fiber optic drops, LCC fiber changes, and POP connections to the Field Service Manager and mapping operator for proper update of records.
    • Promote good employee and departmental relations by working and communicating well with other departments.
    • Interact with customers in a manner that positively reflects Brightridge’s commitment to customer service.
    • Ability to maintain reliable, predictable, and reasonable attendance.

     Knowledge, Skills, and Abilities 

    • Establish and maintain effective working relationships with both internal (other employees) and external (contractors, vendors other utilities, etc.) customers.
    • Possess basic knowledge of Wireless RF theory and deployment practices.
    • Possess basic knowledge of fiber optic networks and deployment practices.
    • Strong knowledge of networking, cable types, codes, and standards related to commercial and residential communications cabling installation and maintenance.
    • Ability to document changes and resolutions to problems encountered.
    • Ability to work safely at height from an extension ladder and/or bucket.
    • Ability to climb poles and work with aerial cabling in a safe manner.
    • Ability to work in confined areas for long periods of time.
    • Must possess strong critical thinking and problem-solving skills.
    • Must be able to work independently and complete assigned tasks timely
    • Must possess PC skills and experience with Windows-based programs
    • Must display a high degree of honesty, loyalty, and integrity

     QUALIFICATIONS/REQUIREMENTS:

    Position requires outside work in adverse weather conditions and the ability to ambulate on uneven terrain with exposure to dirt and dust. May be exposed to insects and animals such as dogs.  Must be able to occasionally lift up to 75 pounds and have maximum push force of 30 pounds and maximum pull force of 20 pounds.

    May require driving multiple hours a day.  Requires constant handling, vision and depth perception, and frequent fine manipulation, sitting, reaching, and static position of the head/neck.  Requires frequent arm/hand, leg/foot, and simple grasp for machine control operation.  Must at times work from a bucket truck, an extension ladder, and/or a roof.

    Minimum of two years experience in a technical support and/or operations role related to telecommunications services installation and support.  Fiber splicing experience preferred.  High school diploma or equivalent required.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job-related marginal duties as required.

    BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.  These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.

    EEO/M/F/VET/TNDFWP

    Qualified candidates should submit an online application along with a cover letter and resume by August 26, 2022 at 5:00 PM. 

     

     

     

     

     

  • POWER EQUIPMENT TECHNICIAN
    Date Posted: 08/08/22

    BrightRidge has two openings for the position of Power Equipment Technician I in the Engineering Department.  

    JOB SUMMARY:                                                          

    Individual will be responsible for performing reliability testing, preventative maintenance,  troubleshooting, repairs on power distribution systems and equipment including low, medium and high voltage systems in such a manner as to ensure optimal system reliability.  Will work and train with the Power Equipment Technician and others in order to learn and become proficient at all aspects of the job. 

     ESSENTIAL FUNCTIONS:

    • Assists in performing electrical tests and repairs related to maintenance and performance evaluation of protective relays to prevent and remedy abnormal behavior or failure of transmission and distribution lines and equipment: Connects test apparatus to troubled circuit.
    • Assists in testing circuit and equipment to evaluate such factors as timing and coordination, which affect function of relays.
    • Learn how to read and understand electrical schematics with ability to troubleshoot equipment and systems.
    • Performs work on high voltage energized and de-energized equipment
    • Assists with maintaining equipment service records and keeps all drawings and documentation updated.
    • Assists in complex electrical calculations as required to set and program protective relays, SCADA, and metering systems.
    • Assist in Modifies schematics and wiring diagrams for basic equipment and operational upgrades.
    • Stays abreast of new materials, equipment and engineering designs of electrical facilities.
    • Ability to maintain reliable, predictable and reasonable attendance.

     ADDITIONAL RESPONSIBILITIES:

    • Must maintain a valid drivers’ license from state of residence.
    • Maintain assigned vehicle.
    • Perform other duties as requested or assigned.
    • Must be available for after hours work which would include working fair share of all necessary overtime.

      KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must have the ability and skill to obtain knowledge of principles and application of protective relays.  This includes overcurrent relay, transmission and distribution relaying. Must have the ability to work with electro-mechanical and microprocessor based relaying and metering.
    • Must have the ability to obtain knowledge of power system operation, system restoration.
    • Must have a working knowledge of HV electrical equipment & relay controls such as breakers, transformers, over current and differential relays, etc.
    • Must be able to acquire working knowledge of applicable HV & Relay safe work practices and standards.
    • Must possess effective written & oral communication skills.  Good interpersonal skills.
    • Must be able to obtain working knowledge of the transmission, and distribution systems, stations and equipment and associated safety policies, practices, and procedures.
    • Must be willing and able to participate in any necessary continuing education.

     PHYSICAL REQUIREMENTS:

     Position requires strenuous physical activity.  Job requires constant vision and depth perception and frequent standing, walking, sitting, reaching, handling, and pick/pinch.  Must be able to lift 95 lbs. Must be able to carry, erect and climb an extension ladder.  Must not have a fear of heights.  Must be able to work in confined spaces.  Must have good ambulation for varying terrains.  Must have good grip strength and manual dexterity.  Must be able to produce varying amounts of push/pull force.

     WORKING CONDITIONS:

     Both inside and outside working conditions. Sometimes in inclement weather. Subject to call out during power outages and emergencies. Also must be available for after hours, weekend and holiday scheduled work. 

     QUALIFICATIONS:

    • Associates (2 year) Degree in a Mathematics or Technically based field of study is preferred.     
    • Work experience related to the field of substation relays will be considered a plus.
    • Must pass a color blindness screening.
    • Must be able to use Microsoft and have excellent PC skills.

    BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.  These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.

    EEO/M/F/VET/TNDFWP

    Applicants must complete the application and submit a resume by Friday, August 26.  Only qualified candidates are considered.

  • NETWORK ENGINEER I
    Date Posted: 08/08/22

    BrightRidge has an opening for a Network Engineer I in the Broadband department:

    JOB SUMMARY:                                                          

    Responsible for providing engineering support of the various telecommunication products utilized by BrightRidge services.  Works with Video/Data/Voice networks for BrightRidge and in conjunction with the various BrightRidge departments, vendors, consultants, and other network engineers to support the technical operation of the organization.

    ESSENTIAL FUNCTIONS:

    • Assist Network Engineers in maintaining technical operation of the Voice, Data and Video network.
    • Install and configure network elements.
    • Perform tier I/II troubleshooting of network problems
    • Perform tier II/III troubleshooting of customer escalations
    • Maintain documentation of the network.
    • Work with vendors to resolve service issues, specify equipment and place orders.
    • Coordinates with customers to integrate services.
    • Reviews and interprets network alarms.
    • Identifies and plans action to properly clear network alarms.
    • Performs software upgrades to network elements.
    • Coordinates with vendor service personnel on projects and maintenance.
    • Coordinate with installation personnel on field support.
    • Meets with customers as required for sales support.
    • Trains operations personnel on network monitoring and maintenance.
    • Documents all projects and changes per company guidelines.
    • Coordinates with vendors on equipment purchases, requests, equipment returns and repairs.
    • Creates purchase requests for equipment and services.
    • Provides technical support to internal departments for special projects.
    • Ability to maintain reliable, predictable, and reasonable attendance.

    ADDITIONAL RESPONSIBILITIES:

    • Perform other duties as requested or assigned.
    • Must maintain a valid driver’s license from state of residence.
    • Must be available for after hours work (subject to call outs and on-call rotation to include holidays, nights and weekends) which would include working fair share of all necessary overtime.
    • Work with various departments on special projects.
    • Maintain vehicles assigned to Department.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must possess general knowledge of core electronics and headend functions and operations.
    • Must maintain knowledge of network protocols, maintenance, tools and equipment.
    • Must possess advanced computer skills and related software applications.
    • Must be skilled in installing and configuring network services.
    • Must possess working knowledge of, OSI layer 2/3/4 data networking, Ethernet switching, network routing, structured wiring, LAN/WAN network design and Telephony services (VoIP).
    • Must possess the ability to troubleshoot problems with data and telephony networks.
    • Must possess excellent communication and customer relations skills both verbal and written.

    PHYSICAL REQUIREMENTS:

    Requires constant telephone and computer use which entails sitting, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing and arm/hand use for machine control operation.  Must be able to lift 80 – 100 lbs. of equipment and climb ladders to reach cable trays.

    WORKING CONDITIONS:

    Majority of duties are performed indoors in a climate- controlled office environment.  May require some regional travel. 

    QUALIFICATIONS:

    • A.S. Degree in Computer Science, Information Technology, Electronics Engineering, or related field.  B.S Degree a plus.
    • Previous network engineering experience or related technical background is preferred. 
    • Experience in the fields of data, cable TV and class 5 telephony a plus.
    • A minimum of 1 year experience in voice/data communication service.

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.   

    These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.

    EEO/M/F/VET/TNDFWP

    Applicants must complete the application and submit a resume by Friday, August 26.  Only qualified candidates are considered.

  • Information Security Administrator
    Date Posted: 07/28/22

    BrightRidge has an opening for an Information Security Administrator.  A description of the positions and instructions on how to apply are listed below:

    JOB SUMMARY:                                                          

    The Information Security Administrator will provide network and systems security monitoring and proactive remediation for all BrightRidge technology systems. Acts as a liaison with internal and external entities, developing policies and procedures.  Proactively monitors standards and regulatory requirements.  Partners with staff to support security compliance and audit programs, establish assessments, manage and track risk mitigation and remediation activities.

     ESSENTIAL FUNCTIONS:

     Administers security policies and/or hardware/software for existing computer networks and systems. Works with Network Administrator and other personnel to develop, implement and monitor all aspects of cyber security for all current and planned networks. 

    • Evaluate network and systems changes/expansions for security compliance.
    • Performs security audits and conducts other functions independently or jointly with technical assistance from IT personnel and other BrightRidge departments.
    • Makes recommendations on appropriate security levels for personnel, physical access, and technical security controls.
    • Manage external vendor relationships for Cyber Security services.
    • Develops Information Security policies and procedures in accordance with FERC, NERC, NIST, ISO and/or other internal or external standards, regulations or needs.
    • Confers and coordinates with end-users, consultants and field personnel for the purpose of clarifying detailed network and computer security requirements and operating procedures.
    • Prepares and/or assists with the development of company standards such as security procedures and computing equipment specifications
    • Acts as liaison with Auditors and management staff regarding information security issues
    • Monitors the legal and regulatory landscape to proactively address Information Security requirements.
    • Develops and delivers appropriate end-user presentations, documentation and training materials to promote information security awareness company-wide.
    • Partners with internal staff to develop technical tools to manage information security compliance and audit requirements.
    • Reviews latest technical publications and other documentations and/or standards to remain current on new technology and equipment related to computing security and network/systems design, analysis and maintenance applications.
    • Conducts studies to evaluate the feasibility of new technology and estimates resources required to implement new applications.
    • Develops and maintains detailed setup procedures (including documentation) for security-related hardware and software used company-wide and for specific applications or networks.
    • Monitors network and personal computers for compliance with all computer-related policies.
    • Daily reviews security auditing tools and logs for unusual activity and responds appropriately.
    • Performs periodic audits of security risk assessments for all functions within the company.
    • Evaluate solutions and compliance of existing and new IT systems for Zero Trust security architecture.
    • Maintain knowledge of external cloud services and utilize appropriate perform security monitoring. Monitor remote access to cloud services.
    • Ability to maintain reliable, predictable and reasonable attendance.

     ADDITIONAL RESPONSIBILITIES:

    • Perform other duties as requested or assigned.
    • Must maintain a valid driver’s license from state of residence.
    • Must be available for after-hours work which would include working fair share of all necessary overtime.

     KNOWLEDGE, SKILLS, AND ABILITIES:

    • Excellent knowledge of IT systems and workflows utilized by BrightRidge.
    • Knowledge of BrightRidge departments and their functions.
    • Knowledge of Information Technology best practices.
    • Experience in an Information Security corporate environment.
    • Experience in IT Audit, IT Risk, system administration, network and application security concepts.
    • Experience with and understanding of NIST and NERC Standards including NERC CIP. 
    • Direct experience or exposure to the following technologies: Windows, Linux, or other UNIX operating systems, SSO, LDAP, Java, XML, Azure Active Directory, Active Directory Domain Administration.
    • Expertise following Governance and Access Control models required.
    • In-depth knowledge of regulatory compliance requirements and risk management, including methodologies and tools.
    • Must be able to communicate clearly, both orally and in writing.
    • Possess excellent time-management skills.

     PHYSICAL REQUIREMENTS:

    Position requires occasional lifting of up to 20 lbs.  Frequent lifting of lesser amounts is required as well as lowering, carrying, static position (head/neck), standing, walking, sitting, talking and simple grasp.  Constant vision, hearing, depth perception and arm/hand use for machine control operation are required. 

    WORKING CONDITIONS:

    Most work is done in an indoor, climate-controlled environment.  However, occasional work is done in substations where there may be dim light, no temperature control and would require the ability to walk on uneven terrain. 

    QUALIFICATIONS:

    • Five years prior experience using information security or related IT experience, or equivalent combination of education and experiences.
    • CISSP, CISA or other security certifications desired.
    • Knowledge of Utility business practices preferred.
    • A. Degree in Computer Science or similar security major preferred. Equivalent professional training and experience in Cyber Security may substitute for a B.A. Degree.

     

    EEO/Affirmative Action Employer/Disability/Vet/TNDFWP

     

    Applicants should complete the application via this website and include a resume, cover letter, and salary requirements.

    Only qualified applicants are considered.

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

Apply for BrightRidge Careers Online

BrightRidge is currently accepting applications for the above-listed positions.

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video. In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors. Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services). Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

ccrouch@brightridge.com

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184

ssheffey@brightridge.com

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