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Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.

Equal Employment Opportunity Policy Statement 

  • JOURNEYMAN LINEMAN
    Date Posted: 05/19/22

    BrightRidge has an opening for a Journeyman Lineman.  This position assists in building and maintaining overhead and underground power lines and equipment.  The incumbent will maintain equipment in substations and ensure they are operating according to design and safety standards.  Will assist in setting, tamping, and climbing poles in energized and de-energized lines, operate and work from bucket trucks and other equipment, install and operate line switches, switch gears, sectionalizers, and other devices, install conduit, wire, and cable, set pads, collars and transformers on underground power systems, repair and replace poles, conductors, transformers and hardware on overhead lines, carry out substation and line switching, refuse lines, replace substation equipment, and perform pole top/bucket truck rescue and CPR as needed.

     Knowledge, skills, and abilities:

    • Knowledge of overhead and underground construction practices including framing specification, blueprints, electrical principles, safety regulation, highlines, substations, feeder lines, transformer hook ups, metering, protective equipment, grounding techniques, and job related hazardous materials.
    • Must be able to perform required duties from pole or aerial bucket truck.
    • Must have some experience with digger/derrick truck and working experience with bucket truck operations. 
    • Must have some experience with air compressor and hydraulic equipment.
    • Must be able to climb poles and perform other duties in various weather conditions day and night.
    • Must have the ability to terminate and splice underground high voltage cable.
    • Must be able to make quick decisions regarding line work.
    • Must know how to read maps and wiring schematics.
    • Must be capable of working on a personal computer.
    • Must have the ability to perform duties in varying weather conditions.

    The incumbent is subject to being called out during after-hours emergencies.  Position requires strenuous physical activity and standing, walking, sitting, reaching, handling, feeling, squatting, crawling, stooping, kneeling, balancing, seeing, talking, and hearing.  Must be able to lift up to 160 lbs.  Must be able to work in confined spaces.  Must not have a fear of heights.  Must have good ambulation for varying terrains.  Must have good grip strength and manual dexterity.  Must be able to produce varying amounts of push/pull force.

     High School diploma or equivalent required, plus successful completion of an apprenticeship training program.  Must have a commercial driver’s license and be subject to DOT and TNDFWP drug and alcohol testing.  Only qualified applicants are considered.

     Application, to include documentation of proper apprenticeship training, must be submitted by Friday, June 3rd at 5:00 PM. 

     EEO/M/F/TNDFWP

  • Warehouse Worker
    Date Posted: 05/13/22

     

    BrightRidge is hiring for a full-time Warehouse Worker. The incumbent will maintain the warehouse in a manner in which ensures easy access to material and complies with safety regulations.  The position will assist in issuing and receiving material for jobs and stock. 

    ESSENTIAL FUNCTIONS:

    • Issue and receive material for work orders and complete necessary paperwork.
    • Unload and load shipments, receive and check material ordered.
    • Stock bins, and issue material in cages.
    • Open all gates and doors, both morning and afternoon.
    • Monitor and straighten transformer yard.
    • Restock any unused materials when jobs are completed and put any salvageable material in the proper place for disposal.
    • Knowledgeable of NISC program for inventory and time entry.
    • Ability to maintain reliable, predictable and reasonable attendance.
    • Assist in annual inventory.

     

    ADDITIONAL RESPONSIBILITIES:

    • Perform other duties as requested or assigned.
    • Must be available for after hours work which would include working fair share of all necessary overtime and weekly on call rotation.
    • Must maintain a valid driver’s license from state of residence.

     

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must have knowledge of material, supplies and equipment.
    • Must be familiar with safety rules regarding inventory.
    • Must be able to operate a forklift.
    • Must be able to lift safely.
    • Experience in the use of barcoding technology.
    • Possess personal computer skills.  

     

    PHYSICAL REQUIREMENTS:

     Requires constant standing, walking, handling, vision and depth perception.  Requires frequent reaching, arm/hand, leg/foot and simple grasp for machine control operation.  Requires occasional lifting of up to 130 lbs. 

     

    WORKING CONDITIONS:

     Work is performed in an open warehouse without temperature controls and occasionally outdoors in inclement weather.  Exposure to dust and cleaning chemicals may be required. 

     

    QUALIFICATIONS:

    • High school diploma or equivalent required. 
    • Six months of experience in warehousing and inventory control. 

     

    Only qualified applicants are considered. 

    Applications must be completed by Friday, May 27th at 5:00 PM. 

  • PART TIME CASHIER
    Date Posted: 05/13/22

    BrightRidge has an opening for a part-time Cashier to work less than 30 hours per week.  Below is a description of the position:

    ESSENTIAL FUNCTIONS:

    • Accept payment for monthly billing from customers and post to their account
    • Balance day to day business to include tickets, checks, cash, money orders and credit card
    • Prepare bank deposit and turn in daily cash report to Lead Cashier.
    • Open, sort, balance and post payments from night deposit
    • Direct customers to various BrightRidge
    • Assist with the opening of
    • Must possess general knowledge of NISC and Contact
    • Must demonstrate and convey support in the Quality Service Program and the CS Standard of Behavior
    • Promote BrightRidge services and initiatives. Adhere to company policies, directives, and procedures at all times.
    • Must comply with BrightRidge Cash Handling Safety and Control Procedures.
    • Assist residential customers with payment arrangements on electric and broadband services.
    • Sit and stand at a computer while completing various cashier and other tasks throughout the day.
    • Ability to maintain reliable, predictable and reasonable attend

     

    ADDITIONAL RESPONSIBILITIES:

    • Provide Reception area coverage and assist with completing the daily front desk responsibilities.
    • Cross train in Account Services and assist in that capacity as needed
    • Be available for after-hours problem repairs, outages, and scheduled work to include working fair share of all necessary overtime.
    • Must maintain a valid drivers’ license from state of resid
    • Perform other duties as requested or assigned; not limited to but to include clerical, collections, and special tasks/assignments.

     

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must be able to operate a 10-key calculator with speed and st possess P/C skills and be familiar with Microsoft Office products.
    • Must be able to relate to all socioeconomic levels of
    • Must have the ability to communicate clearly and positively both orally and in
    • Must know and understand the service policies and practices of BrightRidge.
    • Must know the principles of positive customer contact, especially with disgruntled customers
    • Must have knowledge of data entry procedures
    • Must be able to handle money efficiently and
    • Must possess strong face to face communication
    • Must display a high degree of honesty, loyalty, and loyalty

     

    PHYSICAL REQUIREMENTS:

    Work requires constant computer use which entails reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing, and hand/arm use for machine control operation. Left or right head rotation, forward and side head bending, walking, change of position, reaching across midline, stooping, and firm grasp is required. Majority of the day requires frequent standing, occasionally walking from one register to another, occasionally lift money trays weighing approximately 11 pounds, and exert static push force of 30 pounds to open/close vault door.

     

    WORKING CONDITIONS:

    Work is performed in an indoor climate-controlled office environment with appropriate lighting. Normal working hours may extend beyond standard hours of operation.

     

    QUALIFICATIONS:

    • A high school diploma or equivalent required
    • One year prior experience in a Cashier position is preferred.

     

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

    Interested candidates should submit an application and resume via this website by May 27th at 5:00 PM. 

    EEO/TNDFWP/M/F/VETERAN

  • Information Security Administrator
    Date Posted: 05/05/22

    BrightRidge has an opening for an Information Security Administrator.  A description of the positions and instructions on how to apply are listed below:

    JOB SUMMARY:                                                          

    The Information Security Administrator will provide network and systems security monitoring and proactive remediation for all BrightRidge technology systems. Acts as a liaison with internal and external entities, developing policies and procedures.  Proactively monitors standards and regulatory requirements.  Partners with staff to support security compliance and audit programs, establish assessments, manage and track risk mitigation and remediation activities.

     ESSENTIAL FUNCTIONS:

     Administers security policies and/or hardware/software for existing computer networks and systems. Works with Network Administrator and other personnel to develop, implement and monitor all aspects of cyber security for all current and planned networks. 

    • Evaluate network and systems changes/expansions for security compliance.
    • Performs security audits and conducts other functions independently or jointly with technical assistance from IT personnel and other BrightRidge departments.
    • Makes recommendations on appropriate security levels for personnel, physical access, and technical security controls.
    • Manage external vendor relationships for Cyber Security services.
    • Develops Information Security policies and procedures in accordance with FERC, NERC, NIST, ISO and/or other internal or external standards, regulations or needs.
    • Confers and coordinates with end-users, consultants and field personnel for the purpose of clarifying detailed network and computer security requirements and operating procedures.
    • Prepares and/or assists with the development of company standards such as security procedures and computing equipment specifications
    • Acts as liaison with Auditors and management staff regarding information security issues
    • Monitors the legal and regulatory landscape to proactively address Information Security requirements.
    • Develops and delivers appropriate end-user presentations, documentation and training materials to promote information security awareness company-wide.
    • Partners with internal staff to develop technical tools to manage information security compliance and audit requirements.
    • Reviews latest technical publications and other documentations and/or standards to remain current on new technology and equipment related to computing security and network/systems design, analysis and maintenance applications.
    • Conducts studies to evaluate the feasibility of new technology and estimates resources required to implement new applications.
    • Develops and maintains detailed setup procedures (including documentation) for security-related hardware and software used company-wide and for specific applications or networks.
    • Monitors network and personal computers for compliance with all computer-related policies.
    • Daily reviews security auditing tools and logs for unusual activity and responds appropriately.
    • Performs periodic audits of security risk assessments for all functions within the company.
    • Evaluate solutions and compliance of existing and new IT systems for Zero Trust security architecture.
    • Maintain knowledge of external cloud services and utilize appropriate perform security monitoring. Monitor remote access to cloud services.
    • Ability to maintain reliable, predictable and reasonable attendance.

     ADDITIONAL RESPONSIBILITIES:

    • Perform other duties as requested or assigned.
    • Must maintain a valid driver’s license from state of residence.
    • Must be available for after-hours work which would include working fair share of all necessary overtime.

     KNOWLEDGE, SKILLS, AND ABILITIES:

    • Excellent knowledge of IT systems and workflows utilized by BrightRidge.
    • Knowledge of BrightRidge departments and their functions.
    • Knowledge of Information Technology best practices.
    • Experience in an Information Security corporate environment.
    • Experience in IT Audit, IT Risk, system administration, network and application security concepts.
    • Experience with and understanding of NIST and NERC Standards including NERC CIP. 
    • Direct experience or exposure to the following technologies: Windows, Linux, or other UNIX operating systems, SSO, LDAP, Java, XML, Azure Active Directory, Active Directory Domain Administration.
    • Expertise following Governance and Access Control models required.
    • In-depth knowledge of regulatory compliance requirements and risk management, including methodologies and tools.
    • Must be able to communicate clearly, both orally and in writing.
    • Possess excellent time-management skills.

     PHYSICAL REQUIREMENTS:

    Position requires occasional lifting of up to 20 lbs.  Frequent lifting of lesser amounts is required as well as lowering, carrying, static position (head/neck), standing, walking, sitting, talking and simple grasp.  Constant vision, hearing, depth perception and arm/hand use for machine control operation are required. 

    WORKING CONDITIONS:

    Most work is done in an indoor, climate-controlled environment.  However, occasional work is done in substations where there may be dim light, no temperature control and would require the ability to walk on uneven terrain. 

    QUALIFICATIONS:

    • Five years prior experience using information security or related IT experience, or equivalent combination of education and experiences.
    • CISSP, CISA or other security certifications desired.
    • Knowledge of Utility business practices preferred.
    • A. Degree in Computer Science or similar security major preferred. Equivalent professional training and experience in Cyber Security may substitute for a B.A. Degree.

     

    EEO/Affirmative Action Employer/Disability/Vet/TNDFWP

     

    Applicants should complete the application via this website and include a resume, cover letter, and salary requirements.

    Only qualified applicants are considered.

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, employees will be required to perform other job related marginal duties as required without a formal update of the job description.

  • Broadband Network Internship
    Date Posted: 04/05/22

    Intern will provide operational support to the BrightRidge Broadband Network Engineers and Field Service Technical staff by assisting with various technology-based projects that support our Broadband service offerings.  Must be a student in Fall semester 2021 and must provide hours of availability.

     

    Principal Duties and Responsibilities:

    • Work with Engineers to implement and maintain fiber-optic and Ethernet cabling changes in the Central Office and remote Point of Presence locations.
    • Maintain an accurate inventory of critical equipment spare parts and notify management of replenishment needs.
    • Perform audit and update documentation of fiber optic panels and connections in the Central Office and remote Point of Presence locations.
    • Maintain an inventory of physical and virtualized servers.
    • General project assistance as required to Voice, Data, Video, Fixed Wireless, and Fiber Passive Optical networks.
    • Perform equipment and service testing and verification for the Voice, Data, FixedWireless, and Fiber Passive Optical networks.
    • Assist with site surveys for equipment deployment.
    • Assist with website content and design-intranet.

    Essential Knowledge/Skills:

    • Knowledge with appropriate wireless and fiber networks, products and protocols.
    • Computer and Network troubleshooting skills.
    • Problem solving skills.
    • Interpersonal skills.
    • Communications skills.
    • Customer Service skills.
    • Mentor/Coaching skills

    Education:

    Candidate working towards Bachelor's or Master's degree in Networking, Information Technology, Computer Engineering, or equivalent discipline.

    Skills:

    • Basic user experience with Microsoft Excel, Word and Access applications.
    • Understanding of Windows Server and Active Directory would be a plus.
    • Understanding of layer-2 switching and layer-3 routing is a plus.  Virtualization and Storage Area Networks is a plus.
    • With any type of technical understanding, we can train the individual for what we need.

    Opportunities:

    Our Broadband Network intern program can provide participants with the opportunities to work with state-of-the-art technologies and gain valuable experience in the IT and Service Provider fields.  Coupled with academic educational training, this hands-on experience can provide students with a competitive experience edge when competing in the workforce or continuing their education.

    Interested students may apply via the online application by Friday, May 27, 2022

  • General Accounting Specialist
    Date Posted: 02/07/22

    A job opening exists in the BrightRidge Accounting Department for a General Accounting Specialist.

    The successful candidate will be responsible for providing complete and accurate financial records and reports in accordance with established BrightRidge accounting policies, procedures, and FERC Uniform System of Accounts that will contribute to the efficient management of the utility.  This position will work with other members of the accounting team to handle payroll, bank statement reconciliations, accounts payable, and accounts receivable.

    • Maintain accurate records of incoming and outgoing payments to the organization.
    • Perform general ledger accounting duties to include maintaining general ledger accounts and preparing journal entries.
    • Process biweekly payroll.
    • Prepare federal payroll deposits for garnishments and bankruptcies.
    • Process checks for employee contributions to the deferred compensation program, Tennessee Consolidated Retirement System, and United Way.
    • Submit Virginia state taxes and file the end of year return.
    • Prepare Tennessee Consolidated Retirement System (TCRS) reports.
    • Perform year-end close of payroll, including W-2 preparation.
    • Open mail for payment processing and process remittance.
    • Post payments from outlying banks, process inactive refunds and return checks.
    • Process bank drafts and recurring credit card payments.
    • Maintain all records for heat pump loans and UCC-1’s.
    • Perform accounts payable duties to include: processing invoices, preparing and mailing accounts payable checks, verifying statements and reconciling differences, completing year-end close, and preparing 1099’s.
    • Reconcile all BrightRidge bank accounts, including general fund, credit card, flex account, and other miscellaneous bank accounts.
    • Type, file/scan documents as needed, and answer the telephone.
    • Perform month-end closing procedures for miscellaneous A/R, fixed assets, payroll, A/P, and work orders.
    • Responsible for A/R payment postings.
    • Handle and balance cash box at month-end.
    • Verify assets on work orders and make necessary changes.
    • Bill customers for charges on work orders.
    • Compile spreadsheets for monthly reports.
    • Monitor offsite accounting records storage.
    • Keep accounting office supplies stocked.
    • Ability to maintain reliable, predictable, and reasonable attendance.

    Skills/Abilities:  Requires the ability to deal tactfully and courteously with associates, customers, potential customers and vendors.  Must possess typing skills and be able to operate a calculator with touch system.  Must possess personal computer skills in Microsoft applications and word processing.  Must be reliable and be able to work under pressure and meet deadlines.  Must possess the qualities of discretion and confidentiality due to the sensitive nature of the work.         

    Qualifications:  An Associate or Bachelor's degree in Accounting or Business is preferred; however, two years of recent accounting experience may be substituted.  Previous accounting and/or payroll experience is a plus.  New graduates considered.

    Working Conditions:  Indoor climate-controlled office environment with appropriate lighting. Employees spend a majority of their time seated at a computer completing various accounting tasks, including the use of a calculator.  The volume of work is on a regular, systematic basis with major deadlines occurring bi-weekly, at month-end, and year-end.  Constant sitting, handling, fingering, feeling, fine manipulation, vision, static position (head and neck), talking, hearing, use of arm/hand for machine control operation and simple grasp as well as frequent reaching required.  Occasional lifting of document box up to 42 lbs. 

    Only qualified applicants will be considered. 

    EEO/M/F/TNDFWP

Apply for BrightRidge Careers Online

BrightRidge is currently accepting applications for the above-listed positions.

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video. In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors. Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services). Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

ccrouch@brightridge.com

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184

ssheffey@brightridge.com