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Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.

Equal Employment Opportunity Policy Statement 

    Date Posted: 05/29/23

    BrightRidge has a job opening in the Service Department for a Service Department Specialist.  The incumbent will be responsible for the following ESSENTIAL FUNCTIONS:

    • Answer and log phone calls to assist both BrightRidge customers as well as other BrightRidge internal departments with various questions as related to the service department.
    • Assist BrightRidge employees either by telephone or two-way radio communications.
    • Sort, group, assign and/or dispatch both paper and Mobile Workforce service orders to proper personnel to be worked.
    • Contact BrightRidge customers on behalf of field personnel regarding scheduling, etc.
    • Review, track and update service orders and work orders daily.
    • Receive inspections from city, county and Kingsport electrical inspectors and update tracking.
    • Call TN-1-Call with locate requests.
    • Open and Close “A” switches and breakers at Substations using SCADA.
    • Assist with and monitor SCADA system, fill in for night dispatchers.
    • Create tickets in the Outage Management System upon receiving calls of outages or other power-related problems.
    • Keep records of all connects, disconnects and outages for street and security lights.
    • Use spreadsheets to log calls taken, orders worked, work to be completed, etc.
    • Prepare and distribute reports to the proper departments, to include monthly reports.
    • Create ARM orders and temporary disconnects, and dispatch to field personnel.
    • Oversee the Envoy system for visitors.
    • Create water heater maintenance orders.
    • Take tree trimming calls and provide information to appropriate personnel.
    • Ability to maintain reliable, predictable and reasonable attendance.


    • Must be able to relate to all socioeconomic levels of people.
    • Must have the ability to communicate clearly and positively both orally and in writing.
    • Must have the ability to pay close attention to detail in order to correctly and efficiently:

              1) operate and monitor SCADA,

              2) update items in various systems or on reports such as 911 addresses, customer name, meter number, meter reading, completion date, etc.,

              3) keep work order tracking updated and keep records of power outages, street lights, security lights, tree trimming, inspections, etc.

    • Must be able to use a two-way radio in accordance with FCC regulations.
    • Must possess P/C skills in order to effectively use Word and Excel.
    • Must effectively use SCADA, NISC, OMS, Mobile Workforce, Tantalus AMI System and Remote Disconnect Tantalus Meters, and SmartTrack to perform job functions.
    • Must have the ability to multi-task and remain calm during stressful situations, ie. during major outages.
    • Must have a comprehensive knowledge of BrightRidge service territory.
    • Must know BrightRidge policy and procedure in regard to connection/disconnection/transfer of service, security light outages and installations, temp to perm service, inspections, tree trimming and power restoration.

    QUALIFICATIONS:  High School diploma or equivalent required.  One to two years prior experience assisting BrightRidge customers and using the various computer systems the Service Department uses is preferred.

    Candidates should complete an online application to include a resume by Monday, June 12th at 5:00 PM. 


Apply for BrightRidge Careers Online

BrightRidge is currently accepting applications for the above-listed positions.

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video. In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors. Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services). Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184