Careers at BrightRidge

Date Posted: 06/14/21

BrightRidge has a job opening in the Service Department for a Service Department Specialist.  The incumbent will be responsible for the following ESSENTIAL FUNCTIONS:

• Answer and log phone calls to assist both BrightRidge customers as well as other BrightRidge internal departments with various questions as related to the service department.
• Assist BrightRidge employees either by telephone or two-way radio communications.
• Sort, group, assign and/or dispatch both paper and Mobile Workforce service orders to proper personnel to be worked.
• Contact BrightRidge customers on behalf of field personnel regarding scheduling, etc.
• Review, track and update service orders and work orders daily.
• Receive inspections from city, county and Kingsport electrical inspectors and update tracking.
• Call TN-1-Call with locate requests.
• Open and Close “A” switches and breakers at Substations using SCADA.
• Assist with and monitor SCADA system, fill in for night dispatchers.
• Create tickets in the Outage Management System upon receiving calls of outages or other power-related problems.
• Keep records of all connects, disconnects and outages for street and security lights.
• Use spreadsheets to log calls taken, orders worked, work to be completed, etc.
• Prepare and distribute reports to the proper departments, to include monthly reports.
• Create ARM orders and temporary disconnects, and dispatch to field personnel.
• Oversee the Envoy system for visitors.
• Create water heater maintenance orders.
• Take tree trimming calls and provide information to appropriate personnel.
• Ability to maintain reliable, predictable and reasonable attendance.

SKILLS: 

• Must be able to relate to all socioeconomic levels of people.
• Must have the ability to communicate clearly and positively both orally and in writing.
• Must have the ability to pay close attention to detail in order to correctly and efficiently:

          1) operate and monitor SCADA,

          2) update items in various systems or on reports such as 911 addresses, customer name, meter number, meter reading, completion date, etc.,

          3) keep work order tracking updated and keep records of power outages, street lights, security lights, tree trimming, inspections, etc.

• Must be able to use a two-way radio in accordance with FCC regulations.
• Must possess P/C skills in order to effectively use Word and Excel.
• Must effectively use SCADA, NISC, OMS, Mobile Workforce, Tantalus AMI System and Remote Disconnect Tantalus Meters, and SmartTrack to perform job functions.
• Must have the ability to multi-task and remain calm during stressful situations, ie. during major outages.
• Must have a comprehensive knowledge of BrightRidge service territory.
• Must know BrightRidge policy and procedure in regard to connection/disconnection/transfer of service, security light outages and installations, temp to perm service, inspections, tree trimming and power restoration.

QUALIFICATIONS:  High School diploma or equivalent required.  One to two years prior experience assisting BrightRidge customers and using the various computer systems used by the Service Department is preferred.

Candidates should complete an online application to include a resume by June 25, 2021.

EEP/M/F/TNDFWP