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Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity/Affirmative Action employer and a TN drug-free workplace.

  • Customer Service Representative
    Date Posted: 08/16/19

    Two job openings exist in the BrightRidge Custome Service Department; one full time and one part-time  Customer Service Representative.

    Incumbents will work under the direction of the Customer Service Supervisor to assist BrighRidge customers face to face, over the phone, and via chat.  They will assist customers within a vast array of broadband and electric services such as billing inquiries and applications for service.  Must possess an excellent level of Customer Service and communication skills, both orally and in writing.  Must maintain knowledge of service policies and communicate them effectively.  Must possess P/C skills and be familiar with Microsoft Word and Excel.  Must have a high degree of honesty, loyalty, and integrity. 

    QUALIFICATIONS:  High School diploma required.  Previous Customer Service experience desired.  Only qualified applicants considered.  EEO/M/F.  Applications must be submitted by Friday, August 30, 2019.

    Apply Now

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

Apply Online

BrightRidge is NOW accepting applications and resumes for the position listed above.  Click on the link below to complete an online application and submit your resume.  Resumes should be saved as a PDF.

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video.  In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors.  Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services).  Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184