Chat with us, powered by LiveChat

Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.

Equal Employment Opportunity Policy Statement 

    Date Posted: 06/25/23

    JOB SUMMARY:                                                          

    The Enterprise Systems Operator will serve as the central point of contact between BrightRidge and NISC to resolve issues and plan for future software releases related to, but not limited to, ABS, AMS, AppSuite, CIS, Call Capture, Cash Register, Doc Vault, MDM, Mobile Workforce, OMS, Smart Track, Smart Hub, iVUE Connect, Mosaic, Messenger, Remit, and Gateway.  Should encourage strong relationships within the company between the end-users and the NISC software product suite.


    • Analyze reported issues with NISC applications and log CR's when needed.
    • Identify gaps in daily processes and leverage NISC software to improve daily functionality for BrightRidge.
    • Assist with NISC / Tantalus projects, including interfacing and support for OMS and MDMS.
    • Determine timelines for new projects for both Utility and Broadband to meet or exceed expected deadlines.
    • Interact with NISC staff and programmers to keep BrightRidge assets up to date.
    • Perform testing on newly released patches and updates as needed.
    • Deploy new software from NISC according to established schedules.
    • Work with the Technical Support Lead to provide more detailed support for NISC related help desk issues.
    • Ability to maintain reliable, predictable and reasonable attendance.


    • Perform other duties as requested or assigned.
    • Must maintain a valid TN driver’s license from state of residence.
    • Must be available for after-hours work which would include working fair share of all necessary overtime.


    • Excellent knowledge of NISC products and BrightRidge workflows.
    • Knowledge of Information Technology best practices.
    • Knowledge of BrightRidge departments and their functions.
    • Must be able to communicate clearly, both orally and in writing.
    • Possess excellent time-management skills.


     Frequent lifting of small amounts is required as well as lowering, carrying, static position (head/neck), standing, walking, sitting, talking and simple grasp.  Constant vision, hearing, depth perception and arm/hand use for machine control operation are required. 


     Work is done in an indoor, climate-controlled environment. 


    • Fundamental understanding of Operations Support Systems and Business Systems is a plus.
    • Excellent knowledge of Utility business practices is preferred.
    • A degree in Computer Science is preferred. Equivalent experience with NISC products may substitute for a B.A. Degree. Multiple relevant certifications may substitute for a B.A. Degree.

    BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

    Applicants will be accepted until vacancy is filled. 



Apply for BrightRidge Careers Online

BrightRidge is currently accepting applications for the above-listed positions.

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video. In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors. Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services). Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184