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Careers at BrightRidge

Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.

Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.

Equal Employment Opportunity Policy Statement 

  • Customer Service Representative
    Date Posted: 04/17/24

    BrightRidge is hiring for a full-time Customer Service Representative.

          The incumbent will work under the direction of the Customer Service Supervisor to assist BrightRidge customers face to face, over the phone, and via chat.

          The position will perform outbound calling to potential broadband customers or for upselling existing customers (could be as much as 75% of work hours each week). 

          Candidate MUST be available for after-hour’s work, including Saturday, and working fair share of all necessary overtime.

     

    JOB SUMMARY:

    Responsible for responding to BrightRidge's customers' needs in every area of Customer Service.

    ESSENTIAL FUNCTIONS INCLUDE:

    • Cross-train in all areas of Customer Service and in that capacity rotate jobs as directed.
    • Assist customers utilizing established expectations face to face, over the phone, and via available customer engagement tools/technologies to include, but not limited, to chat and video engagement.
    • Contact electric customers to offer broadband services by highlighting the advantages of our offerings while representing BrightRidge in a positive and professional manner in every interaction.
    • Answer incoming customer calls and walk-in requests to provide assistance with signing up or modifying broadband and/or electric services.
    • Perform outbound calling to potential broadband customers or for upselling existing customers. This activity could be as much as 75% of an employee’s work hours each week.
    • Promote BrightRidge services such as Budget Billing, Bank Draft, Flexible Due Date, SmartHub, TALO, and Broadband.
    • Be fully knowledgeable of BrightRidge Broadband services and product offerings.
    • Must be able to effectively upsell broadband services and products to electric customers.
    • Maintain a professional and satisfying business relationship with customers by educating them about the features and benefits of their services in an effort to retain customers.
    • Convey complex situations in written form.
    • Offer alternative solutions where appropriate to assist customers experiencing hardship or other difficulties.
    • Respond to account and billing inquiries by identifying problems and researching answers using available resources
    • Apply company policies, directives, and procedures to resolve routine issues.
    • Assist customers with payment arrangements, new service, transfers, disconnects, new construction, commercial accounts, load control, and broadband
    • Accurately enter all information in the CIS system to provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
    • Sit at a computer while completing various office tasks throughout the day.
    • Meet effective performance standards.
    • Ability to maintain reliable, predictable, and reasonable attendance.

    ADDITIONAL RESPONSIBILITIES:

    • Attends meetings, seminars, schools, or training, etc., as determined by Supervisor or as required by law.
    • Must demonstrate and convey support in the CS Quality Program and Standard of Behavior and other initiatives desired for BrightRidge.
    • Must maintain a valid drivers’ license from state of residence.
    • Perform other duties as requested or assigned.
    • Must be available for after hour’s work, including Saturday, which would include outbound calling to market broadband services and working fair share of all necessary overtime

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Ability to establish and maintain effective working relationships with both internal (other employees) and external (agencies, credit bureau, etc.) customers.
    • Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information.
    • Ability to work independently to resolve customer inquiries, problems, or complaints.
    • Must be able to identify and understand issues, problems, and opportunities to determine effective course of action and appropriate solution.
    • Must possess a high standard level of Customer Service for both face-to-face and telephone interactions. 
    • Must have the ability to communicate clearly and positively both orally and in writing.
    • Must have the ability to work in a fast-paced and dynamic environment and function as a team member aligning professional objectives with the team’s performance and organizational goals.
    • Must possess strong P/C skills and be competent with common operating systems such as Windows 10, IOS 8, etc.
    • Must be able to use knowledge-based and proprietary techniques to resolve a customer’s technical issue in a timely and cost-effective manner.
    • Must have strong memory recall and the ability to multi-task.
    • Must be able to relate to all socioeconomic levels of people.
    • Must be able to operate a calculator.
    • Must know and understand service policies and practices of BrightRidge.
    • Must possess strong face-to-face communications skills.
    • Must know the principles of effective telephone communication.
    • Must display a high degree of honesty, loyalty, and integrity.

    PHYSICAL REQUIREMENTS:

    All work requires constant telephone and computer use which entails sitting for long periods of time, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing and arm/hand use for machine control operation.  Occasional lifting of no more than 10 pounds. 

    WORKING CONDITIONS:

    Work is performed in an indoor climate-controlled office environment with appropriate lighting.  Normal working hours may extend to 8:00 pm Monday through Friday and include hours from 8:00 am to 5:00 pm on Saturdays.

    QUALIFICATIONS:

    • High school diploma or equivalent required.
    • One year prior experience in a Customer Service/Technical Support position preferred. 

     

    Only qualified applicants are considered. 

    Applications must be completed by Friday, May 3rd at 5:00 PM. 

                                        

    EEO/M/F/TNDFWP/VETS

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

                                         

                                          

  • BROADBAND COMMUNICATION GROUNDMAN
    Date Posted: 04/15/24

    JOB SUMMARY:                                                          

    Assist Lead Communication Lineman and other Linemen with material handling and manual labor.  Operate bucket truck, digger-derrick, backhoe and other equipment.  Keep the truck stocked with the appropriate tools and materials. 

     ESSENTIAL FUNCTIONS:

    • Operate digger-derrick, backhoe and other equipment in a safe manner and according to manufacturer specifications and practice.
    • Pull wires, place pedestals and lay conduit for underground construction.
    • Gather and assemble material for linemen.
    • Coordinate with garage staff and contracted services to ensure that equipment is maintained properly.
    • Assist lineman and work on other crews, as required.
    • Ability to perform Utility Flagging and Road safety tasks
    • Ability to maintain reliable, predictable and reasonable attendance.
    • Ability to communicate effectively with contracted linemen, electric staff, and other pole attachment companies.
    • Work on call shifts after normal business hours.
    • Groundman is responsible to actively participate in job site and crew safety and must exhibit and uphold BrightRidge safety requirements.
    • Assist lineman and work on other crews, as required.
    • Understand and utilize safety and protective equipment. Must be able to render first aid CPR..
    • Conducts safety inspections on vehicles, tools and safety equipment as needed.
    • Maintain work order paperwork and electronic records for inventory and charge out purposes.
    • Complies with all traffic laws, safety rules and regulations while operating assigned vehicle. Should always look out for the safety of the vehicle, its occupants and its load.

     ADDITIONAL RESPONSIBILITIES:

    • Perform other duties as requested or assigned.
    • Must maintain a valid drivers’ license from state of residence.
    • Must be available for after-hours work which would include working a fair share of all necessary overtime.

     KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must have general knowledge of company policies in order to answer consumer questions.
    • Must be able to use required tools and materials in a safe and efficient manner.
    • Must know safety rules and regulations.
    • Must be familiar with pole framing techniques.
    • Must have strong communication skills.
    • Must know and have the ability to perform CPR.
    • Must operate digger derrick truck and other equipment safely and according to manufacturer specifications and guidelines.

    PHYSICAL REQUIREMENTS:

    Position requires strenuous physical activity.  Job requires frequent bending, standing, sitting, handling, pick/pinch, fine manipulation, vision, depth perception and arm/hand and simple grasp for machine control operation.    Must be able to lift up to 116 lbs.  Must have good ambulation for varying terrains.  Must have good grip and strength and manual dexterity. Must be able to produce varying amounts of push/pull force. 

    WORKING CONDITIONS:

    Work is performed outside in varying weather conditions for the majority of the time.  Subject to being called out during outages or other emergencies. 

    QUALIFICATIONS:

    • High school diploma or equivalent required.
    • Must have one year of prior experience as a Groundman.

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.

    QUALIFIED APPLICANTS MUST APPLY BY MAY 3, 2024.

    EEO/M/F/TNDFWP/VETS

  • BROADBAND COMMUNICATION LINEMAN
    Date Posted: 04/15/24

    JOB SUMMARY:                                                          

    Work with Lead Communication Lineman and Groundman in constructing both aerial and underground fiber-optic network infrastructure as well as handling transfers and maintenance repair of such network.  Operate bucket-truck, digger-derrick, backhoe and other equipment.  Keep the truck stocked with the appropriate tools and materials. 

     ESSENTIAL FUNCTIONS:

    •  Perform all the necessary activities in the construction and maintenance of aerial (overhead) and underground fiber optic networks. Activities include but are not limited to the following:
      • Perform Make-ready adjustments, guying and associated aerial anchor requirements.
      • Operate lasher for initial strand/fiber construction and over-lashing in communication zone (non-electric space).
      • Frame poles for aerial fiber attachments.
      • Build and maintain strand/lash cable and transfer attachments between poles.
      • Install and remove pole anchors.
      • Able to climb poles and work from hooks/gaffs at heights up to and exceeding 30’.
      • Able to operate and use the following equipment: ladders, bucket truck, cable puller, reel stands, lasher, trencher, backhoe, digger-derrick, and plow in a safe manner and according to manufacturer specifications and practice.
      • Able to use all hand tools, implements, devices, equipment and material coincident with work to be completed.
      • Install, maintain, and repair underground vaults, pedestals, and conduit.
      • Install and repair aerial & underground drops.
      • Assist in the restoration of fiber-optic outages.
      • Plan and Lay conduit for underground construction.
      • Perform routine network inspections to identify defects in need of repair.
      • Provide aerial and underground mainline and distribution fiber repair work.
      • Gather and assemble appropriate material for each job.
      • Coordinate with Fiber Network Engineer and Fiber optic Infrastructure Technicians for access to backbone fiber splices.
      • Coordinate schedules with Tree Trimming contractors or staff within adequate time to allow for fiber construction and maintenance repair needs.
      • Work in conjunction with electric crews to transfer fiber cable for line rebuild/relocation.
      • Assist lineman and work on other crews, as required.
    • Coordinate with garage staff and contracted services to ensure that equipment is maintained properly.
    • Understand and utilize safety and protective equipment. Must be able to render first aid, CPR and pole-top rescue.
    • Conducts safety inspections on vehicles, tools and safety equipment as needed.
    • Complies with all traffic laws, safety rules and regulations while operating assigned vehicle. Should always look out for the safety of the vehicle, its occupants and its load.
    • Ability to perform Utility Flagging and Road safety tasks.
    • Ability to maintain reliable, predictable and reasonable attendance.
    • Ability to communicate effectively with contracted linemen, electric staff, and other pole attachment companies.
    • Responsible for all crew paperwork and documentation; turn in all correct documentation associated with job upon completion of the task.
    • Must understand and take directions from Lead Linemen and Sr. OSP Engineer on a daily basis and participate in the construction activities of an aerial fiber construction crew.
    • Work on call shifts after normal business hours.
    • Lineman is responsible to actively participate in job site and crew safety and must exhibit and uphold BrightRidge safety requirements.

    ADDITIONAL RESPONSIBILITIES:

    • Must be able to perform the activities necessary to complete work assignments described in the duties and responsibilities section.
    • Must be able to drive and operate all assigned vehicles, equipment, and trailers.
    • Must be able to organize work, set priorities and complete assignments in a thorough manner with attention to detail and a high degree of accuracy.
    • Must be able to maintain records required for accounting of time and materials.
    • Must observe all safety procedures and report unsafe conditions.
    • Should be familiar with the considerable hazards that exist, including falls, electric shock and electric flash, automobile traffic, and falling objects.
    • Should have working knowledge of the National Electrical Safety Code and the requirements of working within the communications non-energized zone.
    • Perform other duties as requested or assigned.
    • Must maintain a valid drivers’ license from state of residence.
    • Must be available for after-hours work which would include working a fair share of all necessary overtime.

     KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must have general knowledge of company policies in order to answer consumer questions.
    • Must be able to use required tools and materials in a safe and efficient manner.
    • Must know safety rules and regulations.
    • Must be familiar with pole framing techniques.
    • Must have strong communication skills.
    • Must know and have the ability to perform CPR.
    • Must operate digger derrick truck and other equipment safely and according to manufacturer specifications and guidelines.

    PHYSICAL REQUIREMENTS:

    Position requires strenuous physical activity.  Job requires frequent bending, standing, sitting, handling, pick/pinch, fine manipulation, vision, depth perception and arm/hand and simple grasp for machine control operation.    Must be able to lift up to 116 lbs.  Must have good ambulation for varying terrains.  Must have good grip and strength and manual dexterity. Must be able to produce varying amounts of push/pull force. 

    WORKING CONDITIONS:

    Work is performed outside in varying weather conditions for the majority of the time.  Subject to being called out during outages or other emergencies. 

     QUALIFICATIONS FOR HIRE:

    • High school diploma or equivalent required.
    • Prefer 2-year associates or equivalent working experience in technology field.
    • Must have two years or more of prior experience as a Groundman or Lineman.

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

     These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.

    QUALIFIED CANDIDIDATES MUST APPLY BY MAY 3, 2024.

    EEO/M/F/VETS

  • Information Security Administrator
    Date Posted: 04/09/24

    JOB SUMMARY:                                                          

    The Information Security Administrator will provide network and systems security monitoring and proactive remediation for all BrightRidge technology systems. Acts as a liaison with internal and external entities, developing policies and procedures.  Proactively monitors standards and regulatory requirements.  Partners with staff to support security compliance and audit programs, establish assessments, manage and track risk mitigation and remediation activities.

    ESSENTIAL FUNCTIONS:

    • Administers security policies and/or hardware/software for existing computer networks and systems. Works with Network Administrator and other personnel to develop, implement and monitor all aspects of cyber security for all current and planned networks. 
    • Evaluate network and systems changes/expansions for security compliance.
    • Performs security audits and conducts other functions independently or jointly with technical assistance from IT personnel and other BrightRidge departments.
    • Makes recommendations on appropriate security levels for personnel, physical access, and technical security controls.
    • Manage external vendor relationships for Cyber Security services.
    • Develops Information Security policies and procedures in accordance with FERC, NERC, NIST, ISO and/or other internal or external standards, regulations or needs.
    • Confers and coordinates with end-users, consultants and field personnel for the purpose of clarifying detailed network and computer security requirements and operating procedures.
    • Prepares and/or assists with the development of company standards such as security procedures and computing equipment specifications
    • Acts as liaison with Auditors and management staff regarding information security issues
    • Monitors the legal and regulatory landscape to proactively address Information Security requirements.
    • Develops and delivers appropriate end-user presentations, documentation and training materials to promote information security awareness company-wide.
    • Partners with internal staff to develop technical tools to manage information security compliance and audit requirements.
    • Reviews latest technical publications and other documentations and/or standards to remain current on new technology and equipment related to computing security and network/systems design, analysis and maintenance applications.
    • Conducts studies to evaluate the feasibility of new technology and estimates resources required to implement new applications.
    • Develops and maintains detailed setup procedures (including documentation) for security related hardware and software used company wide and for specific applications or networks.
    • Monitors network and personal computers for compliance with all computer related policies.
    • Daily reviews security auditing tools and logs for unusual activity and responds appropriately.
    • Performs periodic audits of security risk assessments for all functions within the company.
    • Evaluate solutions and compliance of existing and new IT systems for Zero Trust security architecture.
    • Maintain knowledge of external cloud services and utilize appropriate perform security monitoring. Monitor remote access to cloud services.
    • Ability to maintain reliable, predictable and reasonable attendance.

    ADDITIONAL RESPONSIBILITIES:

    • Perform other duties as requested or assigned.
    • Must maintain a valid driver’s license from state of residence.
    • Must be available for after-hours work which would include working fair share of all necessary overtime.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Excellent knowledge of IT systems and workflows utilized by BrightRidge.
    • Knowledge of BrightRidge departments and their functions.
    • Knowledge of Information Technology best practices.
    • Experience in an Information Security corporate environment.
    • Experience in IT Audit, IT Risk, system administration, network and application security concepts.
    • Experience with and understanding of NISC and NERC Standards including NERC CIP. 
    • Direct experience or exposure to the following technologies: Windows, Linux, or other UNIX operating systems, SSO, LDAP, Java, XML, Azure Active Directory, Active Directory Domain Administration.
    • Expertise following Governance and Access Control models required.
    • In depth knowledge of regulatory compliance requirements and risk management, including methodologies and tools.
    • Must be able to communicate clearly, both orally and in writing.
    • Possess excellent time-management skills.

    PHYSICAL REQUIREMENTS:

    Position requires occasional lifting of up to 20 lbs.  Frequent lifting of lesser amounts is required as well as lowering, carrying, static position (head/neck), standing, walking, sitting, talking and simple grasp.  Constant vision, hearing, depth perception and arm/hand use for machine control operation are required. 

    WORKING CONDITIONS:

    Most work is done in an indoor, climate-controlled environment.  However, occasional work is done in substations where there may be dim light, no temperature control and would require the ability to walk on uneven terrain. 

    QUALIFICATIONS:

    • Five years prior experience using information security or related IT experience, or equivalent combination of education and experiences.
    • CISSP, CISA or other security certifications desired.
    • Knowledge of Utility business practices preferred.
    • Associates Degree in Computer Science or similar security major preferred. Equivalent professional training and experience in Cyber Security may substitute for a B.A. Degree.

     

    Only qualified applicants are considered. 

    Applications must be completed by Friday, May 17 at 5:00 PM.                                     

    EEO/M/F/TNDFWP/VETS

    ________________________________________________________

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, employees will be required to perform other job related marginal duties as required without a formal update of the job description.

     

  • Field Engineer
    Date Posted: 04/05/24

    JOB SUMMARY:                                                          

    Develop and recommend long and short-range work plans and prepare work orders and plans that meet the ultimate system requirements.  Provide new customers with appropriate services and upgrade services to existing customers in an efficient and economic manner.  Design lines in accordance with federal standards and specifications to ensure safe and reliable service to customers.

    ESSENTIAL FUNCTIONS:

    • Mentor and assist in training Engineering Assistants. (Position has no authority in tangible employment actions including hiring, firing, promoting, reassigning significantly different tasks, or causing changes to benefits but may be involved in directing day-to-day operations of employees).
    • Prioritize work assignments and assist in coordination and implementation of construction and new services by communicating with the customer, Service, and Construction departments.
    • Design, survey, stake distribution power lines for creation of construction plans using NISC, ESRI ArcGIS, AutoCAD, IKE, and PLS-CADD including materials lists and cost estimates for single-phase, three-phase, residential and small commercial customers. Assign proper work order numbers in NISC Financials.
    • Operate electronic survey equipment and related computer software to prepare plans for construction and mapping.
    • Review and ensure compliance with national and local safety codes.
    • Determine and secure rights-of-way and serve as notarizing agent for new and upgraded construction for private and commercial property owners.
    • Survey and make physical and visual inspections of facilities for defects, proper clearance and pole separation, and potential safety hazards.
    • Review and determine line relocation and costs for various projects within rules and regulations.
    • Prepare contracts and documentation for new and upgraded customer services.
    • Reconcile customer complaints by serving as an advocate or mediator concerning issues related to customer’s services or rights-of-way.
    • Determine and specify transformer and conductor sizes from load information provided by customers.
    • Formulate plans and prepare applications for crossing transmission power lines, railroads, and other utility rights-of-way.
    • Research property deeds by searching through governmental records for the purpose of finding BrightRidge rights-of-way.
    • Act as a guide for contract crews during outage restoration.
    • Evaluate major storm damage and provide information and materials needed for restoration.
    • Generate power line profiles using survey equipment and PLS-CADD profiling software
    • Ability to maintain reliable, predictable, and reasonable attendance.

    ADDITIONAL RESPONSIBILITIES:

    • Assist control room operators, Service, and Construction departments during outage restoration.
    • Must maintain a valid drivers’ license from state of residence.
    • Maintain any vehicle assigned to them.
    • Perform other duties as requested or assigned.
    • Must be available for afterhours work which would include working fair share of all necessary overtime.
    • Represent BrightRidge in court, if needed.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must have knowledge of electrical power line specifications.
    • Must have knowledge of system's service area, policies and procedures.
    • Ability to read and interpret property plats and construction drawings such as state road plans.
    • Must be able to operate electronic survey equipment.
    • Ability to perform mathematical calculations needed for power line design, profiles, guying strengths, sagging charts, etc.
    • Must be proficient in the latest version of Windows and Microsoft Office and be able to operate and enter engineering data using PC workstations and tablets.
    • Must have a working knowledge of the power system including line routes, road locations, terrain and meter types.
    • Must have a working knowledge of the power system and construction practices in order to evaluate major storm damage and provide information for outage restoration.
    • Must be knowledgeable and able to use ESRI ArcGIS, AutoCad, IKE, PLS-Cadd, and NISC systems software.
    • Must have working knowledge of power line construction materials and assemblies.
    • Must have working knowledge of governmental records to obtain legal documents on property ownership and existing rights-of-way.
    • Must have good communication skills.

    PHYSICAL REQUIREMENTS:

    Position requires constant handling, balancing, vision, talking, hearing, depth perception and arm/hand use for machine control operation.  Requires frequent carrying, forward bending, standing, sitting, reaching fine manipulation and simple grasp.  Must    occasionally lift up to 50 pounds. 

    WORKING CONDITIONS:

    Outside in varying weather conditions approximately 60%-70% of the time while ambulating up and down uneven terrain.  The remainder of the time the work is performed in an indoor climate-controlled office environment with appropriate lighting.

    QUALIFICATIONS:

    • Associate degree in surveying, engineering or technical field required.
    • Four years' prior experience as an Engineering Assistant or similar work experience desired.
    • Additional training in distribution line design and construction from an approved institution is required.

     

    Only qualified applicants are considered.

    Applications must be completed by Friday, May 3 at 5:00 PM.          

    EEO/M/F/TNDFWP/VETS

    ___________________________________________________

    BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

  • Engineering Information Specialist
    Date Posted: 04/02/24

    JOB SUMMARY:

    Develop, implement, and maintain the BrightRidge EIS applications. Analyze collected and developed data for integrity and model for connectivity databases. Work in cooperation with the BrightRidge Engineering staff to provide work order management system and GIS application integration. Provide technical and network support for all BrightRidge CAD and GIS functions.

    ESSENTIAL FUNCTIONS:

    • Maintain BrightRidge GIS applications integrity, i.e., work orders, databases, and mapping throughout BrightRidge's network to provide an accurate geographical distribution model for system analysis, outage control programs, and meter locations.
    • Develop, implement, and maintain the BrightRidge Engineering Work Order Management System. Provide technical support to Field Engineers and Engineering staff members for work order development and processing.
    • Support all system upgrades and changes.
    • Develop and maintain all application menus, symbology, scripts, library files, and their associated database applications for the work order management system.
    • Schedule and coordinate all GIS field data collection for BrightRidge functions.
    • Develop and maintain a library of GPS activity to ensure all collected data is fully collated to the BrightRidge EIS application.
    • Provide data model in support of outage management system.
    • Maintenance of company right-of-way records for both distribution and transmission systems. Integrate right-of-way information to the GIS application.
    • Creation and management of Service Map Location Numbers, coordinating accuracy with 911 agencies.
    • Prepare specialty maps and engineering drawings as requested. Prepare GIS background data as required.
    • Maintain GPS equipment.
    • Develop and implement computer-training materials for EIS and Engineering department employees regarding BrightRidge EIS.
    • Update facility as-built drawing files.
    • Evaluate all efforts and methodologies by BrightRidge EIS for practicality, implementation, and effectiveness.
    • Continued development and integration of GPS techniques and data to the BrightRidge EIS.
    • Ability to use and assist other associates in using office equipment such as printers, copiers, scanners, laminators, etc.
    • Assist in preparing requisitions and purchase orders for supplies and equipment for use in Engineering.
    • Work with software companies to report any issues.
    • Ability to maintain reliable, predictable and reasonable attendance.

    ADDITIONAL RESPONSIBILITIES:

    • Must maintain a valid driver's license from state of residence.
    • Assist in preparing requisitions and purchase orders for supplies and equipment for use in Engineering and GIS departments.
    • Perform other duties as requested or assigned.
    • Must be available for after-hours work, including working fair share of all necessary overtime.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must have a working knowledge of GIS applications.
    • Maintain up-to-date knowledge to troubleshoot databases and database objects using standard SQL language.
    • Must be familiar with GPS technology and techniques.
    • Must have a working knowledge of relational database design.
    • Full understanding and proficient use of ESRI, including custom menu creation and network deployment.
    • Basic use of AutoCAD.
    • Must be able to communicate effectively both orally and in writing.
    • Must have excellent PC skills, including the latest version of Microsoft Windows and Office.

    PHYSICAL REQUIREMENTS:

    Position requires constant talking and depth perception and frequent forward bending, sitting, handling, fine manipulation and arm/hand use for machine control operation. Must occasionally lift up to 41 pounds.

    WORKING CONDITIONS:

    Most work is performed in an indoor climate-controlled office environment with appropriate lighting. Employee spends a few hours a month in the field walking long distances on uneven terrain in an outdoor, non-temperature-controlled environment.

    QUALIFICATIONS:

    • Bachelor's degree in Computer Science, Engineering Technologies, or related field preferred, or a minimum of five years of professional work experience, preferably in a GIS or Civil Engineering environment.

     

    Only qualified applicants are considered. 

    Applications must be completed by Friday, May 3 at 5:00 PM.                                  

    EEO/M/F/TNDFWP/VETS

     

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

     

  • RESIDENTIAL BROADBAND SALES REPRESENTATIVE
    Date Posted: 04/02/24

    JOB SUMMARY:
    Creates residential sales by identifying opportunities and engaging prospective customers, matching customer’s needs to product offerings, closing sales, and maintaining customer relationships. The Residential Broadband Sales Representative is responsible for direct door to
    door sales in designated areas of the broadband service territory to maximize the penetration by selling broadband services to potential customers.


    ESSENTIAL FUNCTIONS:
     Sells a diverse range of Broadband services to residential customers in the Northeast Tennessee market. Broadband services include Telephony (Voice over IP), Video, Internet, managed WiFi, and other layered product offerings such as home automation, energy          management, security systems, and network protection.
     Meets Broadband sales goals for new and upgraded customer accounts for Broadband services through direct neighborhood sales. 
     Works in coordination with other BrightRidge departments for advertising campaigns, targeting customer locations, and achieve sales goals. Primary departments interactions with other Broadband staff, Customer Service and Marketing Departments.
     Evaluates the technology needs of the customers and determining the best product selections to recommend.
     Accurately describes and demonstrates the features, benefits and value of various Broadband related product offerings, services, and billing procedures.
     Gathers and reports competitor intelligence related to service offerings, pricing, expansion, market share, and sales activity to BrightRidge management.
     Stays informed of technology changes, new product offerings, product enhancements, and market changes in order to communicate options to customers.
     Maintains a thorough technical and working knowledge of all services offered by BrightRidge Broadband.
     Actively participates and develops new customer accounts, generates sales quotes, and handles customer inquiries.
     Makes cold and warm sales calls, follow leads, ascertain opportunities, and review serviceable locations to identify new sales opportunities.
     Works with HOAs groups, trade fairs, and participate in community events to generate sales opportunities.
     Represents the company, products, and employees in a positive and professional manner.
     Works within the guidelines of the BrightRidge Business Plan and annual Budget regarding sales and marketing strategies.
     Participates in the development and implementation of the business strategy for the expansion of Broadband construction zones or regions.
     Maintains established ‘customers passed/served’ objectives, prospects, closing standards, bundling objectives and sales production standards with a focus on retention and churn management.
     Completes all required documentation, forms, and reporting including call and meeting activity, forecasting and bids and proposals within assigned territory using provided tools.
     Works in coordination with BrightRidge management and staff to establish sales goals and prepare written campaign strategies, as well as establish final budget and marketing plans.
     Ability to maintain reliable, predictable and reasonable attendance.


    ADDITIONAL RESPONSIBILITIES:
     Perform other duties as requested or assigned.
     Must maintain a valid driver’s license from state of residence.
     Must be available for afterhours work (subject to holidays, nights and weekends) which would include working fair share of all necessary overtime.
     Maintain vehicles assigned to Department.


    KNOWLEDGE, SKILLS, AND ABILITIES:
     Outside sales experience. Preferably with voice, data, and video services.
     Technical understanding and experience in Information Technology is a plus.
     An outgoing and enthusiastic personality with a passion for sales and marketing.
     A proactive self-starter with the ability to work well independently and on a team.
     Ability to work with a variety of people and customer types.
     Ability to build and maintain professional client relationships.
     Commitment to maintaining a professional appearance and attitude.
     Ability to speak at public events and motivate others
     Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
     Ability to learn company rate plans and products: voice, data, and video services via fiber optic and Wireless network delivery.
     Able to keep organized, accurate records on daily activities and results.
     Possess strong organizational skills and time management skills are imperative.
     Proficient in Microsoft Office suite of products i.e., Word, Excel, Power Point, etc. 
     Possess excellent communication skills with a capacity to present, discuss and explain products coherently and logically both in writing and verbally.
     Possess influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
     Possess excellent communication and customer relations skills, both verbal and written.


    PHYSICAL REQUIREMENTS:
    Requires constant telephone and computer use which entails sitting, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing and arm/hand use for machine control operation.


    WORKING CONDITIONS:
    Location of work varies between an indoor climate-controlled office environment with appropriate lighting and outside in varying weather conditions on varying terrains. May also be exposed to noise, dust, dirt or various other particles and moving mechanical parts as you
    traverse throughout manufacturing facilities and/or various business settings. Some overnight travel may be required.


    QUALIFICATIONS:
     Associates or bachelor’s degree, preferably in Business Marketing. Alternatively, a degree in Computer Science, Information Technology, Engineering or related field with sales experience will be considered.
     Minimum 4 years outside sales experience. Preferably with voice, data, and video services.

    QUALIFIED CANDIDATES MUST SUBMIT AN APPLICATION BY APRIL 26, 2024.

    EEO/M/F/TNDFWP/VETS

  • METER TECHNICIAN II
    Date Posted: 04/02/24

    JOB SUMMARY:                                                          

    Responsible for testing, calibrating, and repairing electric meters.  Responds to consumer inquiries about metering and billing.  Monitors power quality of both single and three phase systems.  Installs metering for residential, commercial, and industrial consumers.  Performs load control equipment installation and maintenance.  Performs other job duties as assigned by AMI Manager.

    ESSENTIAL FUNCTIONS:

    • Tests, calibrates, and repairs electric meters in field and shop environments
    • Tests metering systems, including CTs, PTs, and wiring for safety and accuracy
    • Performs single-phase and three-phase voltage and current checks on metering system
    • Maintains records of meter tests and prepares reports of meters tested as required
    • Reads commercial meters and inspects large power sites monthly
    • Performs substation metering and AMI Tower site inspections and writes reports as necessary
    • Installs, programs, and maintains metering equipment for residential, commercial and industrial consumers, including CTs, PTs, meters, wiring, metering hardware and AMI equipment
    • Installs, maintains, and troubleshoots Load Control equipment
    • Aids in the training of Meter Technician I
    • Performs duties of AMI Technician when directed by AMI Manager
    • Must possess a working knowledge of Tantalus AMI systems and hardware, NISC software suite and MDM system
    • Must be able to operate BrightRidge bucket truck and other required equipment
    • Ability to maintain reliable, predictable and reasonable attendance

     ADDITIONAL RESPONSIBILITIES:

    • Participate in continuing education thru meetings, seminars, schools, or training, etc., as determined by AMI Manager or as required by law
    • Must maintain a valid drivers’ license from state of residence
    • Perform other duties as requested or assigned
    • Answer telephone during power outages as required
    • Adhere to BrightRidge safety guidelines and best practices for performing work
    • Maintain proper care of assigned fleet vehicle and all tools and equipment
    • Must be available for after-hours work which would include working fair share of all necessary overtime

      KNOWLEDGE, SKILLS, AND ABILITIES:

    • Must know content of metering courses, principles of customer contact, both in person and over the phone, principles of basic electricity, as well as the billing cycles and principles of billing
    • Must possess basic computer skills
    • Must be able to climb ladder
    • Must be able to learn changing technology

    PHYSICAL REQUIREMENTS:

    Must be able to occasionally lift and carry a maximum of 40 pounds.  Must be able to stand for up to 30 minutes.  Position requires frequent standing, walking, sitting, reaching, handling, pick/pinch and fine manipulation.  Requires constant vision and depth perception.  Requires occasional kneeling/squatting and head and neck rotation and bending.   

    WORKING CONDITIONS:

    Approximately 50% of this position is performed outside in varying weather conditions.  The other 50% is performed indoors inside the meter shop with appropriate lighting.

    QUALIFICATIONS: 

    • High school diploma or equivalent required
    • Pass a color blindness screening
    • Four years of direct metering experience

    BrightRidge wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job related marginal duties as required.

    QUALIFIED CANDIDATES SHOULD SUBMIT AN APPLICATION BY MAY 17, 2024.  

    EEO/M/F/TNDFWP/VETS

  • Electrical Engineering Internship
    Date Posted: 03/20/24

    BrightRidge, a utility supplying electric power and broadband services, is seeking an electrical engineering student for summer 2024 employment. The position will be working within the utility engineering department, performing meaningful work associated with electricity distribution. Students must report each working day to the BrightRidge facility located at 2600 Boones Creek Rd in Johnson City. Students will be responsible for providing their room and board.

  • SR Systems Design Engineer
    Date Posted: 03/14/24

    JOB SUMMARY:                                                          

    Responsible for the design, maintenance, and performance of the BRIGHTRIDGE 69 kV transmission system and it’s R.O.Ws. Study, monitor, and adjust the BRIGHTRIDGE transmission and distribution systems to improve efficiency and reliability. Aid in the design and update all of BRIGHTRIDGE’s electrical systems; support systems both new and existing.  Provide, design, and support for additional BRIGHTRIDGE systems and packages, such as fiber, AMI, OMS, CVR, DLC, radio systems, intelligent electric systems, load studies, and fault calculations.

     ESSENTIAL FUNCTIONS:

    • Responsible for the performance of the 69 kV transmission system including monitoring of system loads during peak times and their ability to safely perform during routine and emergency switching.
    • Schedule pole climbing inspections and monitor annual walking inspections of the entire BRIGHTRIDGE 69 kV system.
    • Share knowledge and skills with System Design Engineers, Sr. Field Engineers, and Field Engineers.
    • Direct the Line Inspector and System Design Engineers and participate in all aspects of work related to the proper performance of the transmission system. (Position has no authority in tangible employment actions including hiring, firing, promoting, reassigning significantly different tasks, or causing changes to benefits but may be involved in directing day-to-day operations of employees).
    • Design 200 Amp and 600 Amp underground distribution systems and provides construction follow up as requested
    • Design Smart Grid switching systems and stay abreast of new technologies in the Smart Grid product lines.
    • Perform cost studies for transmission, distribution, fiber, smart grid and lighting projects.
    • Proper design of new power lines.
    • Assist field engineers and engineering department in power line design.
    • Prepare construction work orders and construction drawings for the construction of new power lines and the upgrades of existing power lines.
    • Determine, define, and acquire right-of-ways for the construction and maintenance of new or existing power lines.
    • Develop switching procedures and review others as necessary.
    • Prepare work orders and construction drawings for power line relocation due to state and local government road construction and/or relocation projects.
    • Monitor the loading of transmission and distribution lines as well as substations to determine the need for upgrades.
    • Assist with keeping the system feeders’ phases in balance.
    • Determine the use of new construction equipment and materials to operate the power system more effectively and economically.
    • Stay informed of National Electrical Safety Codes and ensure lines are in compliance.
    • Stay abreast of new materials, equipment, and engineering designs of electrical facilities.
    • Aid in the design and update all BRIGHTRIDGE electrical facilities and systems including transmission and distribution, substations, field equipment, SCADA, AMI systems, fiber systems, and miscellaneous support systems both present and future.
    • Perform load studies and fault calculation studies.
    • Interview salespeople and factory representatives to be aware of changes in materials, equipment, and supplies.
    • Prepare requests for special materials and equipment.
    • Specify and requisition special types of equipment.
    • Assist in the restoration of power during outages.
    • Monitor and correct the electrical system parameters.
    • Prepare documents for joint use structures with telephone company.
    • Perform as on-call supervisor as scheduled on a rotating basis; available for call-in whenever needed.
    • Prepare power contracts for commercial customers.
    • Work closely with Marketing on Green Power Products such as but not limited to solar projects and EV chargers.
    • Ability to maintain reliable, predictable, and reasonable attendance.

     ADDITIONAL RESPONSIBILITIES:

    • Coordinate with other departments on system planning to meet system goals.
    • Must maintain a valid drivers’ license from state of residence.
    • Maintain assigned vehicle.
    • Perform other duties as requested or assigned.
    • Must be available for after hours work which would include working fair share of all necessary overtime.

     KNOWLEDGE, SKILLS, AND ABILITIES:

    • Competent in the study, design, and construction of all aspects of the electric utility industry
    • Must be able to communicate clearly both orally and in writing.
    • Must be able to stay abreast of new developments in engineering, as well as the broader area of the electric utility industry.
    • Possess good writing skills.
    • Determine the proper applications of power equipment.
    • Ability to read one-line diagrams for distribution and transmission systems.
    • Ability to write switching orders to transfer load on the system, maintenance, and emergency response.
    • Ability to dispatch crews as needed.
    • Willing to train and further work-related knowledge.

     PHYSICAL REQUIREMENTS:

     Position requires constant talking and depth perception and frequent forward bending, sitting, handling, fine manipulation and arm/hand use for machine control operation. 

     WORKING CONDITIONS:

     Outside in varying weather conditions 50% walking long distances on uneven terrain in an outdoor, non-temperature-controlled environment, inside in normal office conditions 50% with appropriate lighting. 

     QUALIFICATIONS:

    • Bachelor's degree in Electrical Engineering required.
    • Ten or more years in the field of electric power systems desired

    BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act.  In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

    These essential job functions are not to be construed as a complete statement of all duties performed.  Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.

     

    Only qualified applicants are considered.

    Applications must be completed by Friday, May 3 at 5:00 PM.          

    EEO/M/F/TNDFWP/VETS

Apply for BrightRidge Careers Online

BrightRidge is currently accepting applications for the above-listed positions.

Serving Our Community

BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities.  Our employees are truly are greatest asset, and they are truly very service-minded.  We are glad for the opportunity to serve you!

BrightRidge Broadband Partners

BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video. In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors. Current employment opportunities may be available with these contractors:  Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services). Both contractors have many years experience in the fiber connectivity/broadband industry.

Crouch, Connie

Connie Crouch

Chief Employee Relations Officer

(423) 952-5162

ccrouch@brightridge.com

Sheffey, Stacey

Stacey Sheffey

Benefits Administrator

(423) 952-5184

ssheffey@brightridge.com

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