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Walk-In Service Temporarily Suspended

March 23, 2020 Update:  Effective today, BrightRidge has temporarily closed its walk-in customer service lobby.  Rest assured we will continue to serve you from behind closed doors!  BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.


Commercial Rate Components Defined

Understanding commercial utility rates can be confusing as your energy bill is made up of various components.  Commercial electric rates vary.  Commercial rates are determined by the type of business and its demand for energy.  Click HERE for commercial utility rates. 

Commercial Rate Components Defined

  • Base Service
  • FCA Rates
  • DCRA Rates
  • On peak & off peak kW
  • On peak & off peak kWh
  • On peak & off peak kVA
  • kWh or energy usage
  • kW or demand
  • Power Factor
  • Load Factor
  • Fuel Cost Adjustment (FCA)
  • Facilities Rental
  • Reactive Demand
  • Security Lights
  • Investment
  • Tax