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Customer Tree Responsibility

Customer Tree Responsibility

Our goal is to provide dependable, reliable electric service to all customers. Trees that grow too close to primary and secondary power lines have the potential to threaten public safety and your source of power. It is important that BrightRidge and its customers work together to maintain "proper line clearance."

BrightRidge assumes responsibility for maintaining proper clearance around its substations and most electric utility lines. It is the customer's responsibility to maintain proper clearance from the last pole to their house, referred to as the service drop. BrightRidge determines when trees in the primary and secondary lines need to be removed or trimmed. The diagram below clearly defines each entities' trimming responsibilities.

BrightRidge will provide "cut-loose" service to customers for the purpose of de-energizing the lines so that customer-owned trees in the service drop area may be removed or trimmed. This service is available at no charge provided the "cut-loose" request is made during these times: Monday - Friday, 8am to 3pm. You will be billed for "cut-loose" service provided beyond these times.

If you would like to schedule "cut-loose" service, please call the BrightRidge Service Department at (423) 952-5025 during normal business hours (Monday - Friday, 8am to 5pm). All "cut-loose" service requests must be made five (5) business days prior and BrightRidge will try to accommodate requests based upon schedules. BrightRidge reserves the right to reschedule the request in the event of inclement weather, storm repair, power interruptions, and other unforeseen circumstances.

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