Chat with us, powered by LiveChat

Location & Service

BrightRidge Service Area

BrightRidge has one service location at 2600 Boones Creek Road, Johnson City, TN, which is centrally located in regards to our service area.  You may visit our office during regular business hours, Monday - Friday, 8am to 5pm for general business or to make payment either by walk-in or drive-thru.

Walk-in customers may use our check-in kiosk to sign-in for general business and service requests.  Also, remember to utilize "Scheduler" to schedule your appointment ahead of time with a BrightRidge Customer Service Representative to avoid wait time.

BrightRidge provides electricity and related programs, services, and products to the following areas: all of Washington County, as well as parts of Carter, Greene, and Sullivan Counties. As of this date, BrightRidge provides electric service to approximately 78,600 customer metered locations.

In 2018, BrightRidge launched a new division: BrightRidge Broadband.  This new division offers high-speed internet (fiber and fixed wireless), voice, and video services to customers within our service area.  BrightRidge Broadband represents an 8-phase roll-out of fiber and fixed wireless services that will eventually reach 61,000 BrightRidge customers.  You may contact Customer Support at (423) 952-5000 during regular business hours, Monday - Friday, 8am to 5pm.

After-hours emergency service is available by calling (423) 952-5000 or by visiting us at 2600 Boones Creek Road, Johnson City, TN; enter at "shipping & receiving" entrance.

Broadband after-hours technical support is available by calling (423) 952-5000 and selecting residential or business support.  

Location & Directions

  • Entrance Information
  • From Gray, Kingsport or Colonial Heights
  • From Johnson City
  • From Jonesborough
  • From Boones Creek (Zak's Furniture)

Visitors Must Check In

All visitors who need access to areas other than the main lobby MUST sign in with the BrightRidge Receptionist at the front desk. Visitors entering the shipping and receiving entrance will sign in with personnel located through the Service door.  All guests must be accompanied by a BrightRidge employee at all times.  Upon completing your visit, please sign out the same place you entered the facility.  Other safety measures are in place to protect our employees and customers.  

Alternate Payment Locations

As a convenience for you, BrightRidge offers a variety of payment locations. Be sure to note specific locations and any special requirements. Please present a copy of your bill upon payment at any of the payment locations listed below. Bill payments are due on or before the "due date" listed on your invoice. Payments for past due accounts should be paid at the BrightRidge office at 2600 Boones Creek Road, Johnson City. Other entities that accept electric bill payments DO NOT accept payments for past due accounts.

Bank/Entity Location(s) Special Requirements
Bank of Tennessee / Carter County Bank All local branches None
First Tennessee Bank All local branches Must have an account with First Tennessee Bank
BrightRidge Drive-thru or lobby – Boones Creek, TN Must present a copy of your bill upon payment.
Select Seven Credit Union All locations Must have an account
Live Chat