Public Lobby Closed for Construction
BrightRidge is temporarily closing our public lobby due to construction. We will reopen the lobby on Monday, October 5. We are available for you via phone, website chat, social media, and SmartHub app. You can reach a Customer Service Representative by calling (423) 952-5000 or by using our online chat during business hours: Monday-Friday, 8am-5pm. Our drive-thru will also remain open during this time.
BrightRidge has completed the first Phase of the fiber optic network construction and has activated the first fixed wireless tower site. It has been great to witness the customer excitement from the hundreds of customers that have already converted to our next generation Broadband service. We are continuing to grow the product offering with the BrightRidge IPTV Video and Voice services, which will be launching soon.
As a reminder, the broadband offerings will be deployed to our customers in a phased approach over an eight-year period. The timing details of the geographic service areas for each phase will be released as infrastructure is developed. When an area build-out is complete, we are directly contacting most customers via phone or direct mail. You can also utilize our online verification tool to determine if service is available at your location. Click HERE to check your availability.
We are excited to have the opportunity to provide you next generation services which are competitively priced, reliable, and supported by the same customer service commitment as our electric services.
We will continue to provide additional status updates for the broadband services in our customer newsletter and on our website. Thank you for your patience as we work to better serve you.