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Closed for MLK Day

BrightRidge offices will be closed Monday, January 18th for Martin Luther King Jr. Day. Thank you!

Resources

Directory: User Guides / Policies / Grievances

Name   Type  
Broadband Resource - "Acceptable Use Policy" PDF PDF
Broadband Resource - "Battery Backup Policy" PDF PDF
Broadband Resource - "CALEA Compliance" PDF PDF
Broadband Resource - "Channel Lineup" PDF PDF
Broadband Resource - "CPNI Policy" PDF PDF
Broadband Resource - "FCC Children’s Internet Protection Act" PDF PDF
Broadband Resource - "FCC Closed Captioning Consumer Guide" PDF PDF
Broadband Resource - "FCC Do Not Call List" PDF PDF
Broadband Resource - "FCC National Deaf-Blind Equipment Distribution Program" PDF PDF
Broadband Resource - "FCC Section 504 Programs & Activities Accessibility Handbook" PDF PDF
Broadband Resource - "FCC Telecommunications Access for People with Disabilities" PDF PDF
Broadband Resource - "FCC Twenty-First Century Communications and Video Accessibility Act (CVAA)” PDF PDF
Broadband Resource - "Fire Stick Quick Guide" PDF PDF
Broadband Resource - "How to File a Complaint with the FCC" Webpage Webpage
Broadband Resource - "Kaon Quick Guide" PDF PDF
Broadband Resource - "Kaon User Guide" PDF PDF
Broadband Resource - "Privacy Notice & Policy" PDF PDF
Broadband Resource - "Terms & Conditions" PDF PDF
Broadband Resource - "UPS User Guide PDF PDF
Broadband Resource - "Video User Guide" PDF PDF
Broadband Resource - "Voice User Guide" PDF PDF
Broadband Resource - “FCC Consumer Guide to Understanding your Bill" PDF PDF
Electric & Broadband Resource - "BrightRidge Records Retention Policy" PDF PDF
Electric & Broadband Resource - "Limited English Proficiency" PDF PDF
Electric & Broadband Resource - "Social Media Policy" PDF PDF
Electric & Broadband Resource - "Submit Public Records Request" Webpage Webpage
Electric Resource - "Rules & Regulations" PDF PDF
Electric Resource - "TN Public Utility Complaint Form" Webpage Webpage
Electric Resource - "TVA Complaint Resolution" Webpage Webpage