Public Lobby Closed for Construction
BrightRidge is temporarily closing our public lobby due to construction. We will reopen the lobby on Monday, October 5. We are available for you via phone, website chat, social media, and SmartHub app. You can reach a Customer Service Representative by calling (423) 952-5000 or by using our online chat during business hours: Monday-Friday, 8am-5pm. Our drive-thru will also remain open during this time.
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BrightRidge Broadband FY 2021 budget funds big push to add serviceable locations
JOHNSON CITY – Entering the third year rollout, BrightRidge Broadband has more than 17,000 serviceable locations and the company is undertaking a major push in the next 12 months to add 13,000 serviceable locations in its 2021 budget just approved by the BrightRidge Board of Directors.
Boones Creek and Gray will see in the biggest expansion of fiber in the next 12 months under the new budget.
BrightRidge Broadband has placed Washington County, Johnson City and Jonesborough at the forefront nationally of 10 GB served communities, with only a handful of US cities having 10 GB service widely available.
In addition, the Town of Jonesborough was just recognized by PC Magazine as a top 15 affordable community for remote workers thanks to BrightRidge Broadband. The PC Mag article, https://in.pcmag.com/connected-traveler/136263/15-affordable-small-towns-in-the-us-with-fast-internet-for-remote-workers, also finds BrightRidge Broadband services among the most affordable among small towns with 1 GB speed services available.
“The broadband marketplace continues to be very competitive, but BrightRidge Broadband continues to the be the only locally based provider offering the lowest possible cost with by far the highest available broadband speeds,” BrightRidge Broadband Officer Stacy Evans said. “We have a higher quality product and pricing that can’t be beat.”
The BrightRidge Broadband product is redundant with three connections to the Internet backbone just outside of Washington D.C. and Atlanta.
“If you’re a customer who needs always-on service at the highest possible speeds, we should be the first provider a customer calls,” Evans said.
So far, BrightRidge has invested $38 million in its hybrid system, with fiber services offered in more dense urban areas and high-speed wireless service in more rural areas. BrightRidge Broadband is projected to generate $3.3 million in operating revenue in FY 2021, with the company on target to achieve positive net income by FY 2024.