Walk-In Service Temporarily Suspended
March 23, 2020 Update: Effective today, BrightRidge has temporarily closed its walk-in customer service lobby. Rest assured we will continue to serve you from behind closed doors! BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.
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BrightRidge Board Votes to Initiate 10 Gb Broadband, Television, and Phone Division
JOHNSON CITY – BrightRidge directors approved moving forward Wednesday with an 8-year, $64 million investment to bring competition to the regional broadband, cable television and phone service marketplace.
By unanimous vote, the Board, after three years of study, agreed to move forward with a phased plan that will offer up to 10 Gb symmetrical service to commercial and residential customers. A public hearing will be held on July 26 at BrightRidge, and then the request will go to the Johnson City Commission, which under state law must give final approval to enter the broadband business.
The Board of Directors of BrightRidge’s forerunner, Johnson City Power Board, considered a similar move about a decade ago but decided against the measure in part due to an estimated $120 million price tag at the time.
“I am proud of this Board and the staff at BrightRidge for reaching this decision today,” Board Chairman Dr. BJ King said. “Each have put in the time necessary to make a sound decision that will greatly enhance the economic opportunity and well-being of the community by ensuring the fastest speeds in the marketplace to power our community moving forward.”
Under the plan, each individual phase stands on its own as a viable business segment. The first-year expenditure is estimated at $14 million with the broad band division achieving positive net income by year four.
Building on BrightRidge’s 167 miles of existing high-capacity fiber, distribution fiber will be extended into denser areas in and around Johnson City. From there, high-speed fixed wireless broadband will be offered in more rural areas.
At the end of 8 years, coverage provided to 75 percent of the BrightRidge service population, including customers living in Johnson City, Jonesborough, Washington County, Colonial Heights, Piney Flats in Sullivan County, and western Carter County.
As required by law, the Tennessee Comptroller’s office issued a report detailing the importance of local diligence in making this decision while adding a note of caution on projected take rates.
“Our broadband business plan is built on a take rate of about 45 percent of those customers we pass actually signing up for the service,” BrightRidge CEO Jeff Dykes said. “Our external consultants and internal staff agree this is very realistic and comparable to take rates seen by some of our sister electric companies in the region.
“However, we went the extra mile and prepared a draft model based on a take rate of about 33 percent – more than 26 percent lower than the original business model. Our business model easily supports the lower take rate although it would increase early year financing needs.”
BrightRidge and its consultant, Magellan Advisors, have conducted several market surveys in recent years, each indicating a high level of demand for competition in the marketplace.
“Our business has always been built on providing first-class customer service at affordable rates for our customers,” Dykes said. “And that same model will be applied to the broadband telecommunications division, with local folks from right here in our community serving the community.”
The Tennessee Valley Authority, which serves as federal regulator for BrightRidge, has thoroughly examined the business plan and agrees it will support electric division loans to the broadband division. TVA further agreed with the cost allocation method for shared infrastructure and employees.
Moving forward, TVA will monitor cost sharing and charges for services to ensure the broadband division pays for services and cover its costs with BrightRidge to maintain broadband specific reporting as well. Subsidizing broadband with electric division revenues is prohibited by law.
“Our electric customers will see perhaps the largest benefit of our entry into the broadband marketplace,” Dykes said. “Broadband will significantly reduce electric rate pressure as new revenue is generated by interest payments, facilities leasing, and shared personnel costs paid by the broadband division to the electric division. By 2030, the electric division will have received $41 million in payments not including loan principal from the broadband division.”
For the communities served by BrightRidge, substantial new fiber optic and broadband fixed wireless will be added to the community, enhancing economic development.
“The Board demanded a business plan that preserved the utmost flexibility moving forward,” Dykes said. “We will have to ask for patience as we will not be positioned to serve everyone in year one, but by moving forward with a conservative approach, the broadband division builds cash necessary to help construct the buildout. A conservative approach also allows us to adapt to any technological advancements in the marketplace.”
In addition to enhanced economic competitiveness, broadband is expected to generate more than $1 million in new taxes for the communities BrightRidge serves.
By year eight an estimated 33,000 residential locations will be reached by BrightRidge fiber, with another 25,000 residential locations served by wireless. Service should initiate by the fourth quarter of 2018.
BrightRidge is a non-profit political subdivision of the State of Tennessee serving 78,000 customers in the region. BrightRidge is the 10th largest public power provider in the TVA System.