Have a question or comment?
Use this form to ask a question or type a comment. Questions and comments received via this form are reviewed during regular business hours Monday - Friday, 8am to 5pm.
BrightRidge Service and Support Teams are available 24/7, 365 days a year.
Electric power outages: contact via SmartHub or by calling (423) 952-5000.
Broadband Tech Support: Wi-Fi Self Help is now available online by visiting www.mybrightridge.com/wifiselfhelp/. If you still need assistance, please contact tech support by calling (423) 952-5000.
Need to start or stop service? Click HERE to submit online or call (423) 952-5000. *For security purposes, we cannot process start/stop service requests via the Contact Us form.