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Walk-In Service Temporarily Suspended

March 23, 2020 Update:  Effective today, BrightRidge has temporarily closed its walk-in customer service lobby.  Rest assured we will continue to serve you from behind closed doors!  BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.


Trees & Safety

We depend on the benefits made possible by safe, reliable electricity. We also value the benefits of a very important natural resource – trees. Unfortunately, trees that grow too close to electric power lines threaten public safety and your source of power. For this reason, BrightRidge maintains a tree trimming and tree removal program.

Much of BrightRidge’s tree trimming is contracted to Wolf Tree. Maintaining proper line clearance is essential in maintaining reliable electric service. If you have any questions about trees as related to power lines or tree removal, please contact the BrightRidge Service Department at (423) 952-5025. 


Trees must be planted a safe distance from power lines!

The American National Standards Institute (ANSI) requires a minimum of 10 feet of clearance surrounding overhead power distribution lines and up to 50 feet of clearance surrounding overhead power transmission lines. This safety zone is intended to prevent power line and tree conflicts which are costly, dangerous and cause service interruptions. Large tree varieties require the greatest distance from power lines. Recommended distances are as follows:

  • Distribution lines: 25' minimum
  • Transmission lines: 50' minimum

No trees shall be planted directly underneath electric power lines. Any trees planted directly underneath power lines are subject to removal without compensation to the owner.

By completing the BrightRidge Application for Service Agreement, customers agree to adhere to the terms of this agreement.

Your Responsibility

It is your responsibility to maintain proper clearance from the last pole to your house.  Help us keep the power on!


Look up before you plant!  Carefully match tree species with the location and consider mature tree height. 

Plant for Efficiency

Properly planted trees can stop cold winds, provide cool shade, and reduce energy usage year round.

Lateral Pruning

Lateral, or natural trimming is the method used by line crews in most utilities.  If you have any questions about trees as related to power lines or tree removal, contact the BrightRidge Service Department at (423) 952-5025.