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Stop Residential Service

To stop your electric service, please follow the steps listed below. Service requests received after 3pm will be processed the next business day. If you have any questions, please contact a Customer Service Representative at (423) 952-5000 or by emailing

  1. Read the Electronic Signature Agreement below.
  2. Complete this form to stop electric service to an existing meter.
  3. Upload an image of valid driver's license or state issued ID. Click here for upload instructions.
  4. Submit the form by signing electronically and selecting the "finish" button.
  5. Once you complete the form, a copy will be emailed to you for your records.

* Required Field

  • Electronic Signature Agreement


*Valid files: pdf, jpg, gif, png, bmp.
File must be smaller than 18MB.

Service Address to be Disconnected

Forwarding Mailing Address