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Walk-In Service Temporarily Suspended

May 1, 2020 Update:  For the safety of our employees and customers, BrightRidge will continue to operate from behind closed doors.  Our lobby will temporarily remain closed due to COVID-19.  Let us help you online or by calling (423) 952-5000.  Drive-through service is available Mon - Fri, 8am - 6pm.  Thank you for your patience.


BrightRidge Streaming Video Support Packages

Package Options




In-Home Managed WiFi Support

Access to 24/7 Technical Support and includes up to 1 on-site trip per year if needed.  Compatible with internet speeds up to 1Gb.

$9.99 per month

In-Home Managed WiFi Support: Range Extender

This is an add-on option to the In-Home Managed WiFi Support product

$2.99 per month

In-Home Managed WiFi Installation 

Installation of BightRidge's In-Home Managed WiFi system; if installed at SAME TIME as broadband activation.


In-Home Managed WiFi Installation 

Access to 24/7 Technical Support Center and includes 1 on-site trip per year if needed

 $34.99 one time

In-Home Managed WiFi On-Site Support

Additional site visits beyond managed agreement terms

$39.99 for initial 1-hour trip

$19.99 per additional 1/2 hour

*To ensure optimal performance of internet access, your network devices must have the capability to support the speed of the product(s) purchased. 

* Verify Rates (Last Update 9/1/2019).  We are committed to providing current and accurate rate information. It is our goal to update this site as changes occur. However, rates are subject to change without notice. Contact a BrightRidge Representative to verify rates/pricing.

Learn more about Streaming Video Support