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Walk-In Service Temporarily Suspended

March 23, 2020 Update:  Effective today, BrightRidge has temporarily closed its walk-in customer service lobby.  Rest assured we will continue to serve you from behind closed doors!  BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.

Tech Support

Broadband Tech Support

Home

Call (423) 952-5000 or complete the troubleshooting form below to connect with a BrightRidge Broadband Home Support Tech.

Business

Call (423) 952-5000 or complete the troubleshooting form below to connect with a BrightRidge Broadband Business Support Tech.

Learn more with Tech Support FAQ's

  • Why am I having trouble connecting to the internet?
  • Why is there no dial tone?
  • What are your hours of operation?