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 BrightRidge Update: COVID-19

We're Here For You!

Contact us anytime via SmartHub or by calling (423) 952-5000.

Working Healthy

Needless to say, all our lives have changed as a result of COVID-19, and it is not business as usual at BrightRidge.  What sets us apart from other businesses is the fact that we are adept to working during high-stress times, such as extreme weather to ensure our service does not falter.  We are implementing social distancing practices to maintain a healthy workforce, which will continue to allow our employees to serve you even when the rest of the world shuts down.  Furthermore, we care about the families and friends of our employees.  We are your local, public power company, and we are dedicated to the community we serve!

FAQs

  • COVID-19 Quick Links

    Stay in the know with these reliable sources:

    • I am sick.  Click HERE.
    • Latest updates in TN.  Click HERE.
    • Interactive world map.  Click HERE.
    • Loans for TN small business effected by COVID-19.  Click HERE.
    • City of Johnson City updates and closures.  Click HERE.
    • Town of Jonesborough updates and closures.  Click HERE.
    • Washington County updates and closures.  Click HERE.
    • TVA's commitment.  Click HERE.
    • CARES Act.  Click HERE.
  • Contacting Us

    How can I contact you?
    We can accommodate most requests by phone, email, or online.

     Phone  Email  Online

     (423) 952-5000
    General Directory

    		  contactus@brightridge.com Contact Form
    SmartHub
    Online Chat

     
    Applying for new electric service?

    You do NOT have to come to the office to apply for new electric service.  You can apply for new service online.  For residential, click HERE.  For business, click HERE.  The process is easy, and we will promptly respond to your request.  You can make the process even easier by using your smartphone to take a picture of your ID and/or lease agreement, if applicable, for quick upload. 

     

  • Safety

    Your safety matters to us!  While you are quarantined at home, please remember to practice electrical safety. Here is a list of tips for your family to consider:

    • Electrical outlets should be routinely checked for loose fitting plugs, which can overheat and become a fire hazard.
    • Unused outlets should be covered with safety covers, and keep your eye on small children to ensure they do not insert small items into electrical outlets.
    • Extension cords should only be used on a temporary basis.
    • When using space heaters, keep them at least 3 feet away from combustible materials, such as draperies, furniture, bedding, and rugs.
    • Do not overload electrical outlets. Check circuit breaker or fuse amperages to ensure they can withstand the load of the appliance.
    • When pruning trees, climbing a ladder, or working on the roof, beware of overhead power lines.
    • Before you dig, make sure there are no underground power lines in the area.  Call TN-One at 1-900-351-1111.
    • Do not allow children to fly kites around power lines.
    • Never touch a fallen power line!  Assume it is energized and immediately call BrightRidge at (423) 952-5000.

    For more safety tips click HERE.

  • Save Energy, Save Dollars

    These are challenging times for all of us.  BrightRidge understands its role as a not-for-profit public utility.  Please call our representatives at (423) 952-5000, so that we can work with you if you are experiencing financial hardship as a result of COVID-19.  We ask for your patience during this time and that you try to understand that debts/bills will not be erased.  We offer a variety of payment options and can provide referrals to local agencies for assistance.

    In the meantime, it is important that you use all the power you need, but no more than you have to.  Be energy smart and save energy where possible.  Use this opportunity to implement an energy budget for your household.  By utilizing our SmartHub app, you can set alerts to notify you when your household usage exceeds a certain amount of kWh's (energy).  Click HERE for various easy-to-implement energy-saving tips.

    TEACH YOUR KIDS ABOUT ENERGY!  Click HERE for the Kids' Korner!

  • About My Bill

    Will I be dropped from Budget Billing if I don't make my payment on time?

    Yes, late payments will cause an account to be dropped from the Budget Billing Program.  

    How long do I have to pay my current balance?
    Payment due dates are listed on your monthly bills.  If you're concerned about making payment by the due date, please call Customer Service at (423) 952-5000.

    When will disconnect orders be reinstated?
    Beginning July 1st, BrightRidge will resume normal operations regarding non-payment disconnections.  Customers that are subject to disconnection will be mailed a separate notice prior to any action.

    Are there ways I can help others?
    BrightRidge offers a way to help others through the Heissee Johnson Hand Up Program.  These funds are collected by BrightRidge and distributed via Good Samaritan Ministries and Salvation Army to individuals in need.  BrightRidge matches your donation dollar for dollar so you can double your impact.  Click HERE to sign up.

  • BrightRidge Broadband

    We are more than just your electric provider! BrightRidge also offers High-Speed Internet, Video, and Voice in certain areas. If you have received a mail card from us, that means we can serve you now!  We are connecting new customers daily even during this crisis.  Our installers are sensitive to social distancing and are practicing healthy habits to help keep us all safe.

    To check your address for service availability or to learn more about BrightRidge Broadband, click HERE!

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