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March 23, 2020 Update: Effective today, BrightRidge has temporarily closed its walk-in customer service lobby. Rest assured we will continue to serve you from behind closed doors! BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.
Contact us anytime via SmartHub or by calling (423) 952-5000.
As your local power company, our top priority is always the safety of those we serve and our employees. We are closely monitoring COVID-19 outbreak and guidance from the Center for Disease Control (CDC), Tennessee Valley Authority, and federal, state, and local authorities.
We will continue to be here for you around-the-clock, ensuring that your electric and broadband services are not interrupted. However, we are adhering to the advice of the CDC and others around our nation to limit personal contact. With that in mind, we want to advise our customers how you may access your BrightRidge account during this time. We encourage you to learn more about our SmartHub app, BrightRidge website, and drive-thru customer service options.
Please continue to check our website and social media for updates. Remember, you can connect with us anytime by phone, web, or via SmartHub!