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Walk-In Service Temporarily Suspended

March 23, 2020 Update:  Effective today, BrightRidge has temporarily closed its walk-in customer service lobby.  Rest assured we will continue to serve you from behind closed doors!  BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.

 BrightRidge Update: COVID-19

We're Here For You!

Contact us anytime via SmartHub or by calling (423) 952-5000.

Effective 3-23-2020: BrightRidge has suspended non-payment disconnects for services and temporarily closed its customer service lobby in response to the COVID-19 public health emergency.

March 23, 2020 Update:


As your local power company, our top priority is always the safety of those we serve and our employees. We are closely monitoring COVID-19 outbreak and guidance from the Center for Disease Control (CDC), Tennessee Valley Authority, and federal, state, and local authorities. 

We will continue to be here for you around-the-clock, ensuring that your electric and broadband services are not interrupted. However, we are adhering to the advice of the CDC and others around our nation to limit personal contact. With that in mind, we want to advise our customers how you may access your BrightRidge account during this time. We encourage you to learn more about our SmartHub app, BrightRidge website, and drive-thru customer service options.

  • You may conduct business with us anytime via our SmartHub app! SmartHub provides convenient 24/7 access. From the app, you can manage payments, contact customer service, report power interruptions, check energy usage, and much more via your desktop or mobile devices. If you need assistance in establishing an account, please call Customer Service at (423) 952-5000.

  • We have extended our customer drive-thru service hours to Monday - Friday, 8:00am - 6:00pm.  Our Customer Service Representatives are also available to speak to you between these hours.  Call (423) 952-5000 for assistance.

  • BrightRidge recognizes some customers may face temporary financial hardship due to unprecedented societal restrictions associated with COVID-19. For those impacted, BrightRidge is suspending non-payment electric, internet, and phone disconnects until further notice. We will coordinate payment arrangements with those in need.  Please be advised that bills and fees will continue to accrue.  Customers should contact Customer Service by calling (423) 952-5000 to discuss a variety of available payment options.

  • We have the power to serve!  We understand the financial hardship this situation has created for many families and businesses.  Please remember to conserve energy.  Use all you need, but no more than you have to.  Simple steps such as lowering the thermostat, taking quick showers, and minimizing use of electric appliances can save energy, as well as money!

Please continue to check our website and social media for updates. Remember, you can connect with us anytime by phone, web, or via SmartHub!

Sign Up for SmartHub

By signing up for SmartHub, you can connect with us anytime via your mobile device or computer!

COVID-19 FAQ

Learn more about how BrightRidge here for you during this time.