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 BrightRidge Update: COVID-19

We're Here For You!

Contact us anytime via SmartHub or by calling (423) 952-5000.

July 1, 2020 Update:


As your local power company, our top priority is always the safety of those we serve and our employees. We are closely monitoring COVID-19 outbreak and guidance from the Center for Disease Control (CDC), Tennessee Valley Authority, and federal, state, and local authorities. 

We will continue to be here for you around-the-clock, ensuring that your electric and broadband services are not interrupted. We want to advise our customers how you may easily access your BrightRidge account during this time. We encourage you to learn more about our SmartHub app, BrightRidge website, and drive-thru customer service options.

  • You may conduct business with us anytime via our SmartHub app! SmartHub provides convenient 24/7 access. From the app, you can manage payments, contact Customer Service, report power interruptions, check energy usage, and much more via your desktop or mobile devices. If you need assistance in establishing an account, please call Customer Service at (423) 952-5000.
  • Call (423) 952-5000 to speak to a BrightRidge Customer Service Representative. Representatives are available Monday – Friday, 8:00am – 5:00pm. Payments can also be made by phone 24/7 through the automated system.
  • Drop off payments with our drive-thru service. Drive-thru hours are Monday - Friday, 8:00am - 5:00pm.
  • The BrightRidge Offices are open Monday – Friday, 8:00am – 5:00pm for customer walk-ins. If you are feeling ill, please do not enter the building. Call (423) 952-5000 and a Customer Service Representative will be happy to assist you over the phone.
  • We have the power to serve!  We understand the financial hardship this situation has created for many families and businesses.  Please remember to conserve energy.  Use all you need, but no more than you have to.  Simple steps such as lowering the thermostat, taking quick showers, and minimizing use of electric appliances can save energy, as well as money!

Please continue to check our website and social media for updates. Remember, you can connect with us anytime by phone, web, or via SmartHub!

Sign Up for SmartHub

By signing up for SmartHub, you can connect with us anytime via your mobile device or computer!


Learn more about how BrightRidge here for you during this time.