Walk-In Service Temporarily Suspended
March 23, 2020 Update: Effective today, BrightRidge has temporarily closed its walk-in customer service lobby. Rest assured we will continue to serve you from behind closed doors! BrightRidge has suspended non-payment disconnects for electric, internet and phone services in response to the COVID-19 public health emergency. Let us help you online or by calling (423) 952-5000.
BrightRidge Voice
Voice Products
Products |
| Business Voice over IP (VoIP) (Unlimited LD and Features) |
| Hosted PBX Service (priced per phone) |
| Hunting for Single Business Line |
| PRI (ISDN - Full - 24 Channels - usage based) |
| PRI (ISDN - Partial - 12 Channels - usage based) |
| 10 number block of DID's |
| PBX Trunk (includes hunting) |
| SIP call paths (usage based) |
| SIP call paths (unlimited LD) |
Some exclusions may apply.
- Must be a BrightRidge High-Speed Internet (Fiber Optic) customer in order to purchase BrightRidge Voice. BrightRidge Voice is only available in fiber optic areas.
- If BrightRidge Voice is installed at a later date than the High-Speed Internet install, there may be additional installation charges applied.
Learn more with Voice FAQ's
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How does BrightRidge Broadband Voice over IP (VOIP) work?
What makes it different than a traditional phone line? Traditionally, a phone conversation is converted to electronic signals that traverse an elaborate network of switches in a dedicated circuit that lasts the duration of a call. In Voice over Internet Protocol, a conversation is converted to packets of data that travel over the Internet or private networks, just like emails or Web Pages, through voice packets that get priority status. The packets get reassembled and converted to sound on the other end of the call. The quality of the service is nearly identical to or sometimes better than traditional phone service.
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Do you provide a battery backup to maintain Voice service in the event of a power outage?
Yes. BrightRidge provides an optional UPS at a nominal monthly charge for Voice customers who want a battery backup. UPS installation is free during the initial install of Voice service.
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What kind of equipment do I need?
Voice service with BrightRidge is easy. BrightRidge will connect to your existing phone wiring, allowing you to use the phones you already own.
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Can I keep my existing phone number?
Yes. When you sign up for BrightRidge Broadband Voice service, you may elect to “port” (transfer) your existing phone number over to our service. BrightRidge will provide you with a Line Number Port authorization (LNP) form, allowing us to contact your current carrier and port your number. It’s critical that the LNP have the exact same address and account number your current carrier has on record. Those can be obtained from a recent bill from your current provider.
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Does 911 service work?
Yes, you have Enhanced 911. Enhanced 911 allows 911 calls to be connected directly to a live 911 center and not through a secondary call center that then routes the call to the 911 call center. This allows the personnel responding to the 911 call to access your address directly.
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Can I dial using only 7 digits?
Yes, local calls within your area code can be dialed with 7 digits.
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Can I use my computer while talking on the phone?
Yes, you can use any number of computers on your broadband service while you are talking on the phone. The system automatically gives priority to your voice traffic to ensure quality of service.
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How is the voice quality?
BrightRidge’s Voice service has excellent voice quality; as good or better than traditional landline phone service.