BrightRidge Broadband Products
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Which phase will your business be served BrightRidge Broadband? Thank you for your patience as we work to build our infrastructure to better serve you.
CHECK ADDRESSBroadband Business Sales
BrightRidge wants to help you better connect to your customers with its high-speed internet, voice, and video products. Please call (423) 952-5000 or email for custom pricing.
Learn more with Broadband FAQ's
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Are BrightRidge’s Broadband Services available in my area?
Determine which phase your business is in via our Address Verification Tool. BrightRidge plans to offer fiber-optic and fixed wireless services to its customers via an 8-year roll-out plan. By the end of FY2026, over 61,000 BrightRidge customers will have high-speed access.
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How do I sign up for broadband service?
Simply call our Customer Service Department at (423) 952-5000, or apply online here. Be sure to have your account information when you do, as it is required during the signup process. We look forward to speaking with you!
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How long will it take to set up the service?
We can typically install service within three to five days of placing an order. Once we’ve determined that the service will work at your location, it takes about two to three hours to complete the installation.
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Do I need to be on site for my install?
Someone over the age of 18 is required to be at the business for the full duration of the installation. It’s always best if that person will be the primary account owner/user of the services. BrightRidge personnel will provide training on the use and features of our product at this time.
- What do these terms mean? [Glossary of Terms]