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By Phone

BrightRidge serves approximately 78,600 electric meters. We receive thousands of phone calls each day.  Help us serve you better by utilizing our Automated Phone Service (APS).

It is our privilege to respond to you. In order that we maintain our high quality of service for all customers, the APS allows you to conduct business via the automated system. Simply, the APS allows us to respond to a greater number of calls, which provides quicker, more efficient service for all. The end result is that we are able to better respond to your call and you minimize time spent on hold.

You may conduct any of the following via the Automated Phone System:

  1. Pay by credit card
  2. Pay via e-check
  3. Set up/edit auto-pay
  4. Report a power outage 
  5. Check account balances

Thank you for the opportunity to serve. Our main number is (423) 952-5000.