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BrightRidge Broadband FAQs

General

  • What is BrightRidge Broadband?
  • Are BrightRidge Broadband services available in my area?
  • How long will it take to set up the service?
  • Do I need to be home for my install?
  • What are your hours of operation?
  • I want to sign up for broadband service! How do I do that?

Billing

Internet

  • Do I need a cable modem?
  • What Internet speeds are available?
  • How do multiple devices in my house affect my Internet speed?
  • I need Wi-Fi, but I don’t know how to set it up or manage it. Can you help?

Voice

  • How does BrightRidge Broadband Voice over IP (VOIP) work?
  • Do you provide a battery backup to maintain Voice service in the event of a power outage?
  • Can I keep my existing phone number?
  • Does 911 service work?
  • Can I dial using only 7 digits?
  • Can I use my computer while talking on the phone?
  • How is the voice quality?

Fixed Wireless

  • What is Fixed Wireless Broadband?
  • How does BrightRidge Fixed Wireless Broadband Internet service work?
  • How is it Fixed Wireless connected to my home?
  • What is a site survey?
  • If Internet from other service providers is not available at my location, can I still get BrightRidge’s Fixed Wireless Broadband service?
  • What is the difference between BrightRidge’s Fixed Wireless and a traditional Internet provider?
  • Is Fixed Wireless the same as WiFi?
  • Are Fixed Wireless Internet connections secure?
  • Does weather affect your Fixed Wireless service?